Employee Services Program Manager (TS Cleared)

Responsibilities will include, but not be limited to:

• Leads low to medium cross-functional projects and programs, end-to-end, using formal processes as instituted by the FBI.
• Ensures all assigned projects and programs to the Employee Services team remain on schedule and issues are elevated to the appropriate level for resolution.
• Attend regular daily meetings to review projects, programs, and pending tasks.
• Collaborates with Employee Services (ES) team members to develop solutions to tasks related to goals and objectives and assists in the implementation accordingly. Responsible for reporting the status of all pending tasks under specific projects and programs.
• Provides appropriate levels of details and summarizes projects and programs succinctly to ES leadership.
• Manages internal and external relationships across FBI in support of projects and programs.
• Accurately provides specific information related to ES processes to customers.
• Creates, maintains & distributes weekly project and program reports, to include arrival reports, leadership one pagers to ES leadership on all official visits, weekly activity reports and others as assigned.
• Serves as a point of contact to FBI customers and elevates any delivery issues to ES leadership.
• Provides informal assistance such as technical guidance, and/or training to coworker, as instructed.
• PM may lead project teams and/or plan and manage assignments of lower-level contractors.
• Provides orientation for all new arrivals at the FBI Visitor Centers.
• Participate in the planning and execution of TDYs.
• Serves as guide during official visits.
• Initiates, tracks, and reports on security clearance updates for all employees supporting food service operations.
• Assists in the management and update of the FBI Electronic Bulletin Board (EBB).
• Other duties as assigned.

Qualifications and Education Required:

• Active Top Secret Clearance

• Bachelor's degree (BA/BS) from 4-year College or university.
• Minimum 5 years of related experience.
• Excellent written and verbal communication skills.
• Strong organizational and analytical skills.
• Ability to provide efficient, timely, reliable, and courteous service to customers.
• Ability to effectively present information.
• Ability to calculate intermediate figures such as percentages, discounts, and commissions.
• Conducts advanced project and program analysis.
• Ability to comprehend, analyze, and interpret complex documents.
• Ability to solve problems involving several options in situations.
• Requires advanced analytical and quantitative skills.
• Strong process skills, negotiating, decision-making and analytical skills are necessary.
• Ability to build and maintain effective professional/customer relationships.
• Intermediate skills with Microsoft Office Suite.
• Decisions made with thorough understanding of procedures, organizational policies, and business practices to achieve general results and deadlines.
• Responsible for adhering to all work unit and/or project deadlines.
• Ability to drive 15-passenger vans in support of official visits.
• PgMP (Program Management Professional) or PMP (Project Management Professional) certifications preferred.

ADDITIONAL INFORMATION

Competitive benefits for eligible employees include:

• Medical & Rx
• Dental
• Vision
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Life Insurance/AD&D
• Long Term Disability and Short-Term Disability
• Paid Time Off
• Holiday Pay

All positions require a background check after acceptance of our offer. The selected candidate will be eligible to begin employment before the background check has been finalized. However, continued employment will be contingent upon the results of your reference/background check from The Building People, LLC. Your position may require special credentialing, clearance, and access as a condition of employment. In the event the government or client does not sponsor or approve your clearance, it may result in termination of your employment.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

For more information, view the EEO is the Law Poster and Pay Transparency Statement.