What are the responsibilities and job description for the Work Order Dispatcher position at The Building People?
The Building People, LLC, has a position open for a Work Order Dispatcher. The Work Order Dispatcher is responsible to ensure work orders are taken and recorded in a timely manner. The Work Order Dispatcher:
- Receives, records in GSA Maximo system, and distributes work orders and preventive maintenance tickets to service crews upon customers' requests for service records information, such as name, address, article to be repaired, or service to be rendered
- Prepares work order and distributes to service crew, schedules service calls and dispatches service crew.
- Calls or writes the customer to ensure satisfactory performance of service, keeps record of service calls and work orders, may dispatch orders and relay messages and special instructions to mobile crews and other departments using radio or cellular telephone equipment.
- Courteously answers all incoming service calls and dispatches accordingly. Coordinates with proper staff to make sure ticket is closed appropriately
- All other duties as assigned
Required Experience & Skills
- Computer experience, Microsoft Products, Excel, Word, PowerPoint, Internet, Email.
- Customer friendly and able to speak clearly and answer the phone/radio, communication devices.
- Preferred experience in Facility Management.
- Maximo experience preferred
- Must have or be able to obtain a Public Trust
Required Education
- High School Diploma of GED Equivalent
ADDITIONAL INFORMATION
Competitive benefits for eligible employees include:
- Medical & Rx
- Dental
- Vision
- Flexible Spending Accounts
- 401(k) Retirement Plan
- Life Insurance/AD&D
- Long Term Disability and Short-Term Disability
- Paid Time Off
- Holiday Pay
All positions require a background check after acceptance of our offer. The selected candidate will be eligible to begin employment before the background check has been finalized. However, continued employment will be contingent upon the results of your reference/background check from The Building People, LLC. Your position may require special credentialing, clearance, and access as a condition of employment. In the event the government or client does not sponsor or approve your clearance, it may result in termination of your employment.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
For more information, view the EEO is the Law Poster and Pay Transparency Statement.
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.
