Quality Assurance Analyst

Position Summary:

The C2 Group is seeking a dedicated Quality Assurance Analyst to join our team. The Quality Assurance Analyst is responsible for supporting the planning and execution of test plans and test scripts in addition to providing product training to the customer. The Quality Assurance Analyst will work closely with various departments to perform and validate test cases based on quality requirements and recommend changes to predetermined quality guidelines while preparing and delivering training curriculum to the client/end user. The ideal candidate will be responsible for ensuring that the final deliverable(s) meet the minimum quality standards and is fully functional as defined by The C2 Group and the individual test plan(s).

A successful candidate should demonstrate strong attention to detail and have analytical and problem-solving abilities. In addition, they must be able to interpret and implement quality assurance standards and provide accurate and comprehensive feedback and user training to co-workers and clients.

The C2 Group is located in Grand Rapids, Michigan. We support a flexible and remote work environment. Our preference for this position will be candidates located in Michigan allowing for occasional trips to Grand Rapids.

About C2:

The C2 Group builds, integrates, and delivers business-critical web solutions that get the most from technologies, tools, and teams. Our primary focuses include UX/UI design, web and application development, cloud hosting, and ongoing support.

Core Values:

• Intentional – Intent drives how we engage our work and interact with others. Deliberate action, focus, willingness, empathy, and staying calm under pressure each exemplify being intentional. We seek to be purposeful in our actions and thoughtful in our delivery.
• Enthusiastic – Enthusiasm shapes our actions while demonstrating knowledge, passion, and confidence. Our work requires maintaining a realistic and positive vision for the future. Whether it’s in service to team or task, we look to engage with a positive focus and energy.
• Low Ego – Maintaining a low ego provides the right context for serving others. While we are all talented and unique contributors, we realize success is ultimately a team pursuit. We aspire to be accountable, receptive to feedback, and team oriented.

Responsibilities of the Quality Assurance Analyst:

• Assist with Project Strategy
  
  • Attend internal and client meetings as an expert in the CMS/project
    
  • Contribute to decision making around project process / deployments
• Create & Execute Test Plans
  
  • Set up and execute test plans to ensure that all objectives are met
    
  • Ensure that user expectations are met during the test plan process
    
  • Record specific project quality requirements and document accordingly
    
• Ensure Bug-Free Solution
  
  • Identify and remediate bugs and defects within the quality assurance process
    
  • Monitor and recommend preventative and/or corrective action to ensure that quality assurance standards are achieved
  • Investigate client complaints and product issues
  • Log quality issues within C2 standardized toolsets as directed
• Create & Run Automated Testing Scripts
  
  • Implement test scripts to enhance the quality of the service or product
    
  • Monitor test scripts to ensure all executables are current and up to date
    
  • Optimize processes accordingly to streamline quality services and support
    
• Conduct Product Training
  
  • Conduct user training
    
  • Support client inquiries and follow up
    
  • Create leave behind reference content

Education & Experience:

• Bachelor's degree specializing in software development, IT, computer science or equivalent work experience
• Three (3) to five (5) years of experience analyzing business processes to develop quality test plans
• Broad understanding of software engineering concepts, testing and methodologies is required
• Content Management System experience and ability to understand the difference between site requirements for CMS users and site users
• Experience translating technical information to non-technical users
• Prior experience testing web services/APIs
• Basic understanding in areas of application programming, database and system design, and how legacy and web-based systems interface with each other