Health Navigator/Case Manager (Bilingual English/Khmer)

Founded in 1980, The Cambodian Family (TCF) Community Center is a community-based, multi-cultural, non-profit organization, located in Santa Ana, California. Our mission is to provide refugee and immigrant families with the opportunities to develop the knowledge, skills, and desire for creating better health and well- being in their lives. We accomplish this by providing programs and services in three main areas: (1) community health and mental health; (2) youth program; and (3) civic engagement, immigration, and advocacy.

Title: Health Navigator/Case Manager (Bilingual English/Khmer)

FLSA: Non-Exempt, 40 hours/week (Full-Time)

Reports to: Director of Health & Mental Health Programs

Pay Range or Rate & Benefits: $20-22/hour - plus excellent benefits package (medical, dental, vision, 403b retirement matching plan, paid time off such as vacation and sick)

Job Location: In-Person in Santa Ana, California (No Remote Work)

Position Status: Grant-funded position. The position will be eliminated once the grants end.

Summary
Working under the supervision of the Director of Health and Mental Health Programs, a health navigator/case manager position is needed to join our efforts regarding the implementation of community-based mental health programs called Body, Mind, and Spiritual Wellness (BMSW) and our Early Intervention Services for Older Adult Program, Stop The Hate Program, CalGrows Program, etc. A Health Navigator/Case Manager will coordinate and implement culturally and linguistically tailored activities such as mental health prevention and early intervention (PEI) educational workshops, spirituality wellness ceremonies, recreating and physical activities, art and craft classes, etc. They will provide mental health education to increase knowledge and awareness of mental illness causes, signs and symptoms and mental health resources, and to reduce mental health related stigma. The Health Navigator will also facilitate the prevention of hate incidents and hate crimes through various culturally responsive activities.

Essential Functions

• Conduct mental health and COVID-19 outreach and education in English and Khmer (Cambodian) on topics such as preventative measures to reduce the spread of COVID-19, public health guidance, quarantine and isolation, the importance of COVID-19 vaccine, where to go for testing, for vaccines, how and where to access available resources and updated information regarding COVID-19, and more. Outreach and education will be done through social media, in-person individual or small group gatherings, virtual workshops and gatherings, community and large events, and door-to-door knocking outreach
• Outreach and recruit Cambodian Direct Care Workers (DCWs) to attend trainings as part of CalGrows Program
• Provide translation review of available training curricula, outreach/education materials, and conduct and/or record in-language training modules and provide interpretation during the training
• Provide guidance and support for training registration, attendance tracking, incentive tracking, electronic referral platform development
• Through Stop The Hate program, provide direct services to anti-hate survivors and their families and other community members impacted by hate incidents and hate crimes and other anti-hate violence
• Provide services to facilitate prevention of hate incidents and hate crimes through organizing art and craft classes where we will use art therapy and creative process
• Conduct workshop to educate and increase awareness and knowledge about the element of hate incidents/crimes, services and the rights for survivors
• Assess client health and mental health needs
• Provide community outreach and engagement, mental health navigation and support services, wellness activities, case management, and referrals for mental health assessment, counseling, and treatment.
• Coordinate and implement culturally- and linguistically-tailored activities such as mental health prevention and early intervention (PEI) educational workshops, spirituality wellness ceremonies, recreation and physical activities, art and craft classes, etc.
• Provide mental health education to increase knowledge and awareness of mental illness causes, signs and symptoms, and mental health resources, and to reduce mental health-related stigma
• Assist limited English proficient clients in accessing mental health/health care services, including translation/interpretation, transportation, and communication with providers
• Provide case management, non-clinical counseling, and follow-up services
• Assist clients in accessing social/support services at our center and at other community providers
• Participate in designing a strategic/program plan to increase awareness about minority health disparities
• Organize one-on-one or group activities to promote healthy behaviors and lifestyle changes
• Administer surveys with clients and assists in evaluating clients’ participation, health outcomes, and program satisfaction
• Complete and maintain all records and clients’ confidentiality as required; assist in data collection, data analysis, and report preparation and submission.
• Perform other work-related duties as required by Program Director and Executive Director

Minimum Qualifications - Knowledge, Skills and Abilities Required

• Must have at least an Associate’s Degree or a Bachelor’s degree in Public Health/Health Sciences, Social Work, or any other fields
• Must have at least one year of prior experience working with refugees and immigrants or other underrepresented communities in health education, health accessing, or health care setting
• Must be bilingual in English/Khmer (Cambodian)
• Ability to interact effectively with residents, youth, and their families
• Good communication and writing skills
• Excellent attention to detail
• Must have the ability to work independently and in a team
• Be self-motivated, self-directed, quick to learn, flexible, and creative
• Have high comfort level working in a diverse environment, particularly with the immigrant communities
• Ability to effectively represents the agency, our mission, and our programs to the outside world
• Verification of employment eligibility, driving record, and background check required.
• Must have a successful record in setting priorities; keen analytic, organization and problem solving skills which support and enable meaningful data interpretation (versus simple reporting) and sound decision making
• Must have personal qualities of integrity, credibility, accountability, and dedication to the mission of TCF
• Must maintain professional behavior, dress, and appearance at all times
• Drive personal car for work-related purposes (mileage to be reimbursed); maintains driving record and car insurance in accordance with organization’s policies and provides related records periodically
• Must be able to work weekends and evenings upon request.

Preferred:

• Case management experience is a plus, but training will be provided

Non-Essential Qualifications - Knowledge, Skills and Abilities

• G Suite (Google Sheets), Canva, Zoom, and Adobe Suite preferred.

Supervisory Responsibilities None.

Environmental Conditions (Working Conditions)

• Exposed to typical office environment conditions and noise levels.
• Exposed to mentally demanding situations (including but not limited to: emergency situations, accidents, and stress)

Physical Requirements

• Sit for extended periods of time at a computer station or work desk. Stand and walk throughout the day.
• Uses hands and fingers to operate computers and office equipment for up to 8 hours or more each day.
• Requires clear vision at 20 inches or less with or without corrective lenses and vision sufficient to use equipment.
• Hearing and speech within normal ranges and sufficient for clear communication face to face and on the telephone.
• Lifts up to 50 pounds occasionally.

Mental Requirements
Must be able to handle any/all of the following: constant distractions, interruptions, emergency situations, accidents, and uncontrollable changes in priorities/work schedules. Must be able to process information, think, and analyze situations in short periods of time. Must be able to comprehend and follow instructions, maintain work pace appropriate to given workload, and relate to other people beyond giving and receiving instructions.

Applicants invited for an interview will be required to complete TCF Employment Application, which will be sent by e-mail to the applicant and submitted to TCF prior to the interview date.

TO APPLY: Please submit your most updated resume to jobs at cambodianfamily.org

The Cambodian Family is an Equal Opportunity Employer. Women and Minorities are encouraged to apply.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 403(b) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Language:

• Khmer (Cambodian) (Preferred)

Work Location: In person