Customer Service Representative - Bilingual-Spanish

JOB RESPONSIBILITIESReport to work on time with a professional attitude. Receive incoming calls from customers, prepare orders and expedite. Suggest and sell additional items over the phone. Inform customer of items not ordered or out of stock per regular ordering process offering subs where available. Review accuracy of incoming orders, collect and input orders submitted via fax, email, voicemail. Ensure accuracy of outgoing, entered orders. Work with outside sales team reporting irregularities, problems and requests for outside sales assistance. Direct phone calls to the appropriate team members. Builds and maintains customer relationships. Deal professionally on the phone and in person with customers, vendors and fellow employees. Cooperate with other members of the sales team and departments to ensure the customer receives an excellent service level. Assist with processing special orders and customer price lists. Provide backup vacation coverage for Sales Representatives and assist with workload of fellow team members when absent. 85% of work day is spent on telephone. Attend inside/outside sales meetings and take part in sales activities, as needed. Other projects or tasks assigned by Manager as needed.Document and keep record of customer complaints on Footprint and create quarterly report of same Sale Recall coordinator.Ensuring all affected customers are notified via phone and letter within 24hrs of any recallQualifications:Minimum education: High School Diploma. Previous food service distribution Inside Sales/Customer Service and/or call center experience preferred. Strong knowledge of food service products, product categories and vendor community preferred. Must be a team player with a positive attitude. Excellent verbal, telephone and written communication skills.Data entry and 10-key experience required. Self-motivated, professional, goal oriented and able to handle multiple tasks. Must have a sense of urgency and be able to work under pressure. Flexibility: ability to work well with all departments and levels of staff both internally & externally. Follow through skills a must. Bilingual (Spanish/English) a plus.Language Ability:Bilingual in English/Spanish a .Ability to read, analyze, and interpret sales data and trends.Ability to respond to common inquiries or complaints from customers or members of the business community.Math Ability:Basic math skills with addition, subtraction and multiplication. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Computer Skills: To perform this job successfully, an individual should have advance level of expertise with Microsoft Word and Excel.Knowledge of, JDE, & other sales programs.Must be able to operate common office machines. Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

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