Behavioral Health UX Discovery Lead

Summary

We are looking for a seasoned Experience Design Discovery Lead with a passion for revolutionizing highly complex, regulated industries. As a strategic leader, you will work with cross-functional partners to define our experience strategy within the behavioral domain and across associated care domains while evangelizing a human-centered problem solving mindsets/methods. You will be responsible for establishing and sharing a strategic definition of experience design, illustrating how these strategies can be used to deliver value to both the business, our end users and our clients. You will partner with Delivery Leads to sequence Discovery and Delivery roadmaps, ensuring a perpetual cycle of insight-driven value.

Responsibilities

• Lead the definition of a scalable experience design strategy for behavioral care including in-person and virtual care delivery, medication management, and integration with critical healthcare capabilities
• Develop and execute a Discovery-Delivery roadmap (in partnership with Delivery Lead) that dramatically enhances the experience for patients and providers, ensuring it aligns with business objectives and user needs
• Champion a human-centered design approach, utilizing rigorous research and user insights to inform strategy development and iteration
• Elevate the cross-functional team’s experience design maturity by mentoring designers, promoting best practices, and instilling a culture of agility, curiosity and human-centeredness
• Collaborate cross-functionally with engineering, product management, marketing, and clinical teams to ensure cohesive and impactful product experiences
• Foster an environment that encourages creativity, calculated risk-taking, and continuous learning
• Translate complex medical and behavioral concepts into intuitive and easily understand frameworks, artifacts and user experiences
  
  

Qualifications

• 7 years' of experience in experience design and strategy, ideally within healthcare or similarly regulated industries
• A degree in Design, HCI, Psychology, or related field is highly desirable
• Extensive experience in human-centered design methodology, with a track record of leading teams to define insightful strategy and deliver market-ready products
• A strong portfolio demonstrating strategic design work with measurable outcomes
• Expertise in modern design tools and technologies, with an aptitude for understanding and adopting emerging trends in healthcare
• Proven experience in improving design processes and fostering a culture of design excellence within a team or organization
• Exceptional communication and leadership skills, with the ability to influence stakeholders and build consensus
  
  

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 117,000 - 195,000 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.