Confide Care Coordinator

Case Management Analyst (Care Coordinators) – Confide Behavioral Navigation Coordinator

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We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

Job Description:

This position is responsible for supporting a variety of behavioral operations/EAP functions coordinating with providers, other behavioral carriers, customers, and internal matrix partners.  Confide utilizes the EAP foundation with a concierge, white-glove service approach for every caller/digital user (employee, manager/HR, household member).  The Care Coordinator will be responsible for appointment finding, supporting the licensed telephonic clinicians, Crisis and After Hours teams, and personal advocates, consistent follow up on all cases to provide a good customer experience every time. 

Responsibilities:

• Independent problem-solver….willing to think outside of the box.
• Participate in implementing tasks related to increasing holistic approach to management of customer cases including meaningful engagement, aftercare follow-up planning, and integration of services with matrix partners.
• Provides information resources to customers, family members, and HCPs on an as-needed basis to assist with problem solving or clarifying aspects of their mental health system (e.g. benefits, claims and community resources) whether they have Cigna Behavioral or not.
• Contributes constructively in team meetings and with matrix partners in a manner to enhance relationships and to improve communication and procedures relevant to team functioning.
• Participate in implementing tasks related to increasing holistic approach to management of customer cases including meaningful engagement, aftercare follow-up planning, and integration of services with matrix partners.  Confide CC will work closely with advocates, Licensed Telephonic clinicians, Community Support Program, and the Customer Service Search team. 
• Contributes constructively in team meetings and with matrix partners in a manner to enhance relationships and to improve communication and procedures relevant to team functioning.
• Collaborates with Customer service search team as needed conducts Confide-specific customer service searches- ensures Confide provider is also INN with Behavioral carrier
• Routine, urgent and emergent appointment searches for our customers.
• Outreach members to inform of appointments, providers, benefits and community resources. CCs provide information and general encouragement.
• This position requires excellent BA level clinical skills.
• Performs additional tasks/projects as needed, requested or assigned.
• Complies with all Cigna Behavioral Health policies and Standard Operating Procedures.
• Provides collaborative/cross-functional backup to other team members, other teams, other departments to support current Behavioral Operations workflows/protocols.
• Takes initiative for continued professional development.

Qualifications:

• Bachelor’s degree required
• At least 2 year of experience in behavioral health services setting
• Clear understanding of products and services delivered by Cigna
• Preferred knowledge/experience with all behavioral health products and their platforms (CAMS/DG)
• Strong passion for speaking to & assisting customers improve their health, well-being and sense of security
• Partner and collaborate with customers, external behavioral carriers, and providers for a better treatment outcome
• Requires interpersonal skill, judgment, ability to process through change effectively
• Requires the ability to prioritize, switch-task, and organize workload independently
• Ability to take direction and work under supervision concerning all job tasks

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 23 - 34 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.