Operations Analyst

The City of Lynchburg’s Fleet Services department operates an ASE Blue Seal shop with an outstanding team of ASE/EVT certified Technicians, and a well-qualified Administration team holding numerous National certifications. We’re an award-winning operation with accolades including NAFA’s #5 ranking of Fleets within the U.S., Canada, and North, South, and Central America, and the #1 Mid-size Fleet in the Nation by Government Fleet Magazine.

Our Mission is to “Provide a safe and reliable fleet that enables outstanding service to our Citizens through innovative, sustainable, and cost-effective practices”. Our Vision is to “Produce an organization that exceeds common goals and continuously strives to provide outstanding service while becoming the legitimate #1 Fleet in the country”.

To ensure achievement of our goals, we focus internally by putting our people, our most valued resource, first. Decisions are based on input from our entire team, regardless of position or tenure. If you share these values, we are currently seeking an Operations Analyst. The ideal candidate must be team-oriented with a focus on continuous improvement and the overall Mission and Vision of the department. They must be able to accomplish measurable results while managing high-value resources in a dynamic, fast-paced environment.

Reporting to the Fleet Director, the Operations Analyst will employ the Fleet Management Information System (FMIS) to conduct a broad range of analyses, from straightforward to intricate, including Life-Cycle, Operational Efficiency, and Maintenance & Labor Productivity. The role involves strategic collaboration with department leaders and liaisons to align with City and departmental objectives. The successful candidate will demonstrate a high-level of initiative, discretion, and independent judgment in fulfilling tasks, and must maintain an elevated degree of professionalism when interacting with the public.

Essential Duties

To perform this job successfully, an individual must be able to perform each Essential Duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Strong analytical skills with the ability to identify trends and anomalies in large data sets
• Function as the primary administrator for the Fleet Management Information System (FMIS), including continuous evaluation and optimization of processes using FASTER-Web & other Fleet-related applications
• Conduct user account maintenance, develop training sessions, and offer technical assistance to ensure competent application usage across the team
• Manage the Fleet’s SharePoint platform, including design, organization, permissions, and integration with Microsoft Office applications to enhance team collaboration and efficiency
• Develop and implement methodologies to analyze data for integrity, identify trends, and maintain accurate Key Performance Indicators (KPIs)
• Compile, examine, organize and report on data from multiple sources to support informed decision-making
• Provide valuable insight & recommendations based on prepared analytics presentations via impactful deliverables for internal stakeholders, City leadership, and Council
• Collaborate closely with IT to develop and refine technological solutions addressing fleet-specific issues
• Serve as project manager on application enhancements, software implementations, process upgrades, and integration of advanced technologies to enhance operational efficiency
• Create and/or utilize Microsoft Forms for surveys, idea submission, automating registrations, etc.
• Assist in budget preparation via detailed data reporting, adapting formats to specific inquiries as needed
• Identify and implement efficiencies within departmental processes using LEAN/Six-Sigma methodologies
• Provide ongoing support to team members to enhance team dynamics and operational effectiveness
• Research and engage in professional development opportunities, including conferences and meetings, to remain at the forefront of industry analytics, sustainable technology, and fleet management best practices
• Assist with grant-writing to compete for available funding in support of fleet & City operations
• Serve as a liaison with software contractors, vendors, and other external partners

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Other duties to provide direct or indirect service to the citizens may be assigned
• During unusual situations and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service delivery
• Fleet employees are considered “Essential” and must be available for duty during any declared emergency, at any time. As such, duty times are subject to change without notice

Minimum Education and Experience Required

• Bachelor’s in Bus. Admin., Logistics, Supply Chain Management, Information Systems, or a related field
• Three (3) years of experience working in fleet operations, logistics, or a related field, including performing analysis, statistical evaluation, maintenance, administration, and statistical reporting
• Any combination of education and experience that qualifies an applicant may be substituted
• The employee should have basic knowledge of principles and concepts of municipal fleet administration

Additional Requirements

Preferred Qualifications:

Advanced certifications related to fleet management, analytics, or project management, such as;

• Certified Automotive Fleet Manager (CAFM) and/or Certified Public Fleet Professional (CPFP)
• Project Management Professional (PMP)
• Six Sigma Green or Black belt certification

Skills for Success:

• Proven track record utilizing a FMIS or similar database system
• Expertise/Admin experience in MS apps: Excel, Word, Outlook, SharePoint, Forms, PowerApps, and others
• Proficient in data visualization and reporting tools such as SQL (SSRS), Power BI, and Tableau
• VBA Macro creation
• Knowledge of GPS tracking systems, telematics, and other fleet tracking technologies
• Excellent communication skills, both written and verbal, for reporting and stakeholder engagement
• Ability to work collaboratively in a team-oriented environment
• Strong presentation skills to effectively share insights and findings
• Strong problem-solving skills with a focus on finding efficient and effective solutions to operational challenges.
• Ability to manage multiple projects simultaneously with keen attention to detail
• Ability to adapt to new technologies and software quickly

OTHER QUALIFICATIONS:

• Successful completion of pre-employment drug/alcohol screen
• Possession of a valid driver's license issued by the Commonwealth of Virginia
• Successful completion of driving record screening according to City criteria
• Successful completion of a criminal background check

IND1

Job Type: Full-time

Pay: Up to $76,273.60 per year

Benefits:

• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Describe your experience in data analysis. Please include formal education & training, duration of career experience, and specific experience relevant to the Municipal Fleet industry
• Please describe what makes you uniquely qualified for the Analyst position.

Education:

• Bachelor's (Preferred)

Experience:

• Fleet management: 2 years (Preferred)
• Fleet operations, logistics or related field: 3 years (Preferred)

Ability to Relocate:

• Lynchburg, VA 24501: Relocate before starting work (Required)

Work Location: In person