Reservation Coordinator

• Maintain a high level of attention to detail and accuracy of data input.
• Manage the Passkey system
• Monitor third party websites for pre-arrival special requests and questions and take the appropriate actions to insure guest’s delivery.
• Utilize systems related to your job functions including but not limited to  OPERA, Synxis, Passkey, third party housing sites.
• Monitor reservation email queries and comments and address appropriately.
• Enter reservations via email and phone from Business Travel Manager pertaining to special corporate accounts.
• Enter group blocks and rooming lists into all necessary reservation and PMS systems and communicate group information to the front office.
• Coordinate billing and securing method of payment for group and transient reservations using the CeloPay system
• Follow through and detail every group master or transient reservation.  Build group blocks to deploy the standard business strategy for each group type (call-in, rooming list, wedding, etc.).  Manage inventory, keeping it in sync between Opera and Synxis.  Setup and manage reservation links and test prior to sending to Service Managers and/or Meeting Planners.  Manage rooming lists.  Manage primary inventory to ensure room availability above the blocks is available to generate upsell revenue.  Make, modify and cancel reservations as requested.    
• Answer all calls and questions regarding hotel facilities and rates in a professional manner at all times.  Promptly provide accurate information regarding availability, accommodation types, transportation to/from the hotel, rate, etc. Promote Sonesta and brand-specific marketing programs.  Know the principle competition and leverage hotel’s relative strengths.
• Organize reservation activities and filing systems.
• Correspond professionally in writing with internal/external guests via email.
• Provide departments with rate and inventory information upon request.
• Attend meetings as deemed necessary
• Follow through on all changes submitted by the Sales and Catering department.
• Enter special requests and alert front office to ensure follow-through and guest satisfaction.
• Coordinates gift certificate redemptions on request.
• Return telephone messages and email request same day. 
• Run weekly reports related to group bookings and transient pick up.
• Maintain neat and organized work areas.
• Ensure compliance with appearance standards.
• Perform any other job-related duties as assigned.

Qualifications and requirements:

• High school education or equivalent
• Full Service Hotel experience preferred
• Reservations experience preferred
• Strong organizational skills.
• Ability to prioritize tasks.
• Strong computer and data entry skills.
• Ability to read group contracts and recaps, and format according to requirements of contracts.
• Ability to effectively deal with customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger to collect accurate information. 
• Ability to access, read and accurately input information using moderately complex computer systems. 
• Ability to establish and maintain effective working relationships with associates, customers and patrons.
• Ability to sit for extended periods of time. 
• Ability to have regular and punctual attendance.
• Ability to adhere to Sonesta grooming standards.
• Ability to utilize communication equipment (telephones, radios, computers, etc.).
• Ability to communicate clearly and effectively with guests in English.
• Ability to interact with guests and other employees in a courteous, empathetic, and discreet manner.

•All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.