What are the responsibilities and job description for the National Customer Operations Manager position at The Coca-Cola Company?
The National Customer Operations Manager is responsible for leadership and management of the Operations Elements of the Food Service, Hospitality, and On Premise (FSH&OP) Bundle with Chain customers for an assigned sales organization.
What You’ll Do for Us
- Collaborate with Local Finance and FSOP Sales Team on planning & rolling estimates, forecasting, new products & platforms, and program execution, and customer value creation.
- Active participation in the local committees/processes as the voice of the customer and the voice of field service; Account Service Review (ASR) and Performance Management (PM). This position has direct and indirect P&L responsibility including OPEX, Net Equipment & Service, and CAPEX.
- Project management: Develop the project plan with timelines, forecasts, resource allocation plans and financial impact in order to convey the scope of the plan to The Coca-Cola Company.
- Secure resource commitments from both the customer/bottler/distributor and The Coca-Cola Company in order to develop and execute the project plan.
- Communicate project plan to all stakeholders (e.g., vendors, agents, FOPM) in order to clearly define each role.
- Financial Management: Leads the development of annual business plans for Net Service Expense and Capital for specific Chain customers.
- Develops the equipment, service and capital rolling estimates for specific Chain customers.
- Identifies key drivers of service in order to create solutions to beverage equipment related expense that decrease costs, increase quality and deliver additional profit to the customer and The Coca-Cola Company.
- Leads and influences the reconciliation of customer equipment & service disputes.
- Direct participation in customer selling efforts of operational products & services and customer stewardship
- Provides operational Subject Matter Expertise to internal client groups.
- Execute customer specific volume and profit generating strategic initiatives with equipment and/or service components.
- Responsible for the creation and management of the annual Service and capital budgets
Qualifications & Requirements
- BS/BA (or equivalent)
- 2 years customer management experience or customer operational management experience
- Operations Assessment - proficient
- Project Management - proficient
- Ability to Influence - proficient
- Advancing the Customer Relationship - proficient
- Determining Financial Impact - proficient
- Strategic Thinking - competent
- Complex Problem Solving - competent
Preferred:
- MS/MA/MBA (or equivalent)
- 4 years customer management experience or customer operational management experience
- 2 years’ experience in product development and/or commercialization
- Operations Assessment - advanced
- Project Management - advanced
- Ability to Influence - advanced
- Advancing the Customer Relationship - advanced
- Determining Financial Impact - advanced
- Strategic Thinking - proficient
- Complex Problem Solving - proficient
What We Can Do for You
- Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, fairlife & Topo Chico
- Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery store outlets, theme parks, movie theatres, restaurants and many more each day
Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.
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