What are the responsibilities and job description for the Service Advisor position at THE COLLECTION?
At THE COLLECTION, we provide a level of professional service that truly sets us apart from the rest. Our employees are a valuable resource and an essential part of why we are able to provide our customers with the best. THE COLLECTION is not your typical dealership; we have an extraordinary elite team of employees and we are looking to grow that team with passionate, motivated people. If you have interest in working in a fast-paced, high-reward industry, you've come to the right place. There's plenty of room to grow at THE COLLECTION!
The Collection is currently seeking for a highly professional, responsible, and experienced person to assume the position of Service Advisor. In order to effectively fill the position, the individual must be able to conduct themselves and speak in a professional manner. For accurate problem-determination, experience in the automotive industry is necessary. Because, Service Advisors will be directly dealing with the customer, a genuinely friendly and customer service-oriented attitude is necessary. The requirements listed below are representative of the knowledge, skill, and/or ability required.
What We Offer
- Medical, Vision, and Dental Insurance
- Voluntary Hospital Indemnity, Accident and Critical Illness Insurance available
- 401k Plan
- Paid time off and vacation
- Work Perks: Employee of the Month, Birthday off, Milestone and Performance Rewards
- Training Opportunities
- Employee Vehicle Purchase Plans
- Employee Appreciation Events
- Flexible Work Schedule
- Discounts on products and services
- Discretionary Sign-On Bonus/Relocation assistance
Responsibilities
- Provide your customers with the very best service, including resolving customer complaints
- Process all service functions in CDK, Excel, Word & Outlook
- Understand how to properly write up a repair order and its requirements
- Understand the appointment process, car terminology, and how repairs are performed
- Work with body shops and extended warranty companies to provide estimates
- Provide customers with proper estimates, quotes, labor prices, parts prices, explain shop supplies, explain repairs to vehicles.
- Collaborate with technicians and provide proper estimates
Qualifications
- Good organizational skills and ability to manage multiple priorities
- 3 years relevant experience in a luxury automotive dealership is desired
- Professional with great sales and customer service skills
- Capable of making the best decision that will benefit the customer and the company
- The drive to succeed in a fast-paced, high-volume environment
Physical Requirements: Regularly required to sit at a computer terminal for extended periods, use hands to operate a keyboard and telephone, ability to stand, walk, bend, stoop, reach, and lift up to 30 lbs. when needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
THE COLLECTION is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, work experience and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
THE COLLECTION reserves the right to require candidates to submit to a background check and drug screen in consideration of obtaining employment to the extent permitted by law.
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