Customer Service Representative

NOW HIRING EXPERIENCED CUSTOMER SERVICE REPRESENTATIVE

FULL-TIME (40 hours)

Flexible Schedule (Monday – Friday) and some weekend on-call.

Position on-site.

Apply here: https://tcatampa.bamboohr.com/jobs/view.php?id=24&source=aWQ9MTg=

The Big Task

You will promote an extraordinary customer experience by converting incoming customer calls into booked service appointments.

Key Sub Tasks

• You will need to learn the call script and our company’s culture to sound professional and authentic when speaking with our customers
• Participate in training so that you grow and develop as a professional
• Maintain and update our customer database with complete and accurate information
• Maintain communication with dispatch and your supervisor
• Manage service plan member records
• Track and schedule service plan member visits
• Ensure customer satisfaction by following up with the customer after appointments
• Assist in the permitting process and the scheduling of final inspections with municipalities
• Contribute to the team in all ways

Desired Skills and Experience

A desire to serve is a must. If you can achieve the above and you find it fun and challenging - you have just the right amount experience. You need to have a “glass have full” outlook. You can see the big picture. Challenges excite you. People love to be around you. You understand the importance of professionalism. You are a problem solver. You don’t wait for things to happen; you make things happen. You are organized. You are eager to learn and ready to take on responsibilities. You understand that it takes work and motivation to grow and advance your career and personal life and to achieve your dreams.

Who We Are

We’re located just minutes north of downtown Tampa, in the heart of a growing community. If you’ve checked us out you’ve obviously seen that our customers love us. What may not be as obvious is how extraordinary our team is. You probably don’t know what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and development. How it feels to have customers rave about you. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Why We Need You

Because we offer top of the line products and services, we need top of the line Customer Service Representatives who genuinely care about the customer and look at this opportunity as not just a job but a career.

What We Offer

• Our top performers are among the highest paid in Tampa - you’ll have unlimited earning potential with our great pay bonus and incentive structure
• Health, dental and vision insurance
• New technology, including iPhone, iPad & access to integrated software
• Our commitment to your growth and the achievement of your dreams
• A family - this is last on the list because it’s most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at The Comfort Authority.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. You will work in a place that values your goals and dreams as much as you do. If this sounds like you, spend a little time learning about The Comfort Authority by visiting our website.

Equal Opportunity Employer

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

Supplemental Pay:

• Commission pay

Ability to commute/relocate:

• Tampa, FL 33612: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to authorize a background check?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Support & Client Services Occupations: 2 years (Preferred)

Work Location: One location