Banking Center Manager - Berlin

The Commercial & Savings Bank (CSB) is an independent community bank that provides a complete range of banking and financial services to consumers and businesses. CSB has approximate assets of $1.1 billion and sixteen locations in Holmes, Stark, Tuscarawas, and Wayne counties. Additionally, Wealth Management offices are located in Millersburg, North Canton, and Wooster, Ohio. CSB is recognized as a top employer in our region as a seven-year winner of the NorthCoast 99 award (www.northcoast99.org), which recognizes the 99 best employers for top talent in Northeast Ohio.

Due to an internal promotion, CSB is seeking an individual to serve as the Banking Center Manager at our Berlin Banking Center. This is a full-time, on-site position. In addition to a competitive base wage, CSB offers a wide variety of employee benefits listed below.

Summary: This individual provides exceptional service to our customers and prospects, opens new accounts, processes loan activity, grows customer portfolios and strengthens community relations with the Banking Center.

Essential Functions: Essential duties and responsibilities include the following; however, other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To serve our customers in a professional and caring manner.

• Adhere to CSB Customer Service & Retail Ready! Standards
• Follow CSB professional standards of dress and conduct
• Build rapport with customers by asking quality questions to help meet their needs.

Responsible for management of staff including:

• Provides mentoring, encouragement, and support to help develop each staff member to their full potential.
• Conducts regularly scheduled staff meetings and one-on-one meetings.
• Oversee banking center personnel which includes scheduling and approving days off.
• Conducts performance evaluations.
• Distributes disciplinary action as needed.

Responsible for operations of the banking center including:

• Encourages and complies with CSB’s policies and procedures and ensure banking center is operationally sound.
• Operates banking center within CSB established guidelines for customer service standards and retail ready standards.
• Monitors account overdrafts for the banking center. Approves or returns NSF items according to policy.
• Assists banking center personnel in resolving difficult transactions and/or sensitive customer relation problems.
• Conducts monthly audits of CSR drawers, ATM, and the banking center vault and reports findings to the Security Officer.
• Complete customer transactions and establishing new deposit accounts as outlined in the Retail Services Handbook.

Responsible for sales revenue and growth including:

• Establishes and executes calling program designed to meet or exceed agreed upon growth goals.
• Contacts customers, businesses, community, and civic organizations to promote goodwill and generate new business.
• Works with existing customers to expand relationships and grow business.
• Encourages and coaches staff to participate in meeting Service and Scorecard goals.
• Provide customer referrals to bank personnel as appropriate. Work closely and collaboratively with CSB business partners including Consumer and Commercial Lenders, Cash Management, and Wealth Management.
• Project a positive image of CSB within the community through involvement in local organizations.

Responsible for all consumer, non-mortgage lending activities.

• Examines, evaluates, and processes consumer loan applications; approves or rejects loans within specified limits, and/or conducts loan closing.
• Oversees the overall process and procedure surrounding indirect lending activities and maintains relationships with the indirect dealer(s).
• Maintains billing files and floor plan audits for commercial customers with floor plan loans.

Demonstrates a commitment to CSB’s vision, mission, and core values and seeks to align one’s behavior in such a way that gives these foundational principles the best chance at becoming a reality.

Education and/or Experience: A high school diploma or General Education Degree (GED) is required. A four-year, business-related degree is preferred. A minimum of four years of experience in retail banking is required.

Summary of Employee Benefits:

• Competitive base wage
• Incentive compensation and profit sharing
• Comprehensive benefits including medical, dental, vision, short- and long-term disability, and group life insurance – (plan and/or benefits eligibility requirements apply)
• Paid time off for vacation, illness, bereavement, and jury duty
• 401(k) with an employer match and on-site advisers
• Employee Assistant Program (EAP) with free access to mental health resources
• Comprehensive wellness program with financial incentives to promote a healthy lifestyle
• Training and professional development opportunities to help you reach your long-term goals
• Paid holidays available immediately upon hire
• Volunteerism opportunities to give back to our local communities

The Commercial & Savings Bank is an Equal Opportunity Employer.