Call Center Representative - Part-time

The Community Blood Center (CBC) is hiring new part-time Call Center Representatives to help schedule lifesaving blood donation appointments. No experience is necessary — we’ll train you! Did you know:

• There’s no way to make blood, it has to be donated.
• Over 40 local hospitals and clinics depend on the blood given by our community donors to treat cancer, infection, and injuries.
• Our Call Center Representatives are a big reason we have 100 successful blood drives and filled donor centers each month. Your work will save lives.

What will your day look like?

• No call center or blood donation experience? No problem! We provide you the tools you need to be confident on the phone, including scripts, call lists, and info about The Community Blood Center.
• Connect with a wide variety of people — our donation heroes represent every part of our community.
• Schedule Donation Appointments — You’ll call CBC’s list of blood donors to schedule and confirm donation appointments.
• Answer Phone Calls — You’ll answer questions about CBC programs, services, and special blood needs. When needed, you’ll transfer calls to appropriate office personnel.
• Help achieve The Community Blood Centers goals by booking appointments by maintaining quality call control with dials per hour.

• Attend Onsite Events — There will be occasional opportunities to join our team at in-person special donor recruitment projects around our community. Here, you’ll meet potential donors face-to-face and share information about CBC’s mission.

Pay and Hours

• Part-time position, 16-19 hours/week.
• Monday-Friday, between 3pm - 8pm
• Saturday, between 8am - 1pm

Qualifications and Skills Needed

• Professional, polite, and confident while making multiple phone calls per hour — previous call center or appointment setting experience is a plus but not required!
• You have solid data entry and computer skills. You’ll need to keep accurate records in our computer system and communicate with your team.
• Empathy and good listening skills are a must to increase community confidence.
• High School diploma or equivalent preferred.
• Complete requirements for this position will be reviewed during the interview process.

About Us

What if your work allowed you to live out your passion for helping people? At The Community Blood Center, every person on our team is part of a critical link that connects blood donors to patients in our community who need it. Because this work demands compassion and grit, we only hire people who want to be part of a tight-knit team united in the goal of saving lives. But the reward? You’ll leave work every day knowing you gave people in your community a chance to recover from injury, battle cancer, and fight disease. Our employees get a complete set of benefits and valuable training to launch their careers in healthcare. At The Community Blood Center, your work is the link to life for our community.

What are you waiting for? Take the next step. Start a career you’ll be proud of.

The Community Blood Center

4406 W. Spencer St.

Appleton, WI 54914

www.communityblood.org

www.facebook.com/cbloodcenter

The Community Blood Center is an EEO/AA/M/F/Vet/Disability Employer