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The Community Builders, Inc. (TCB) is a mission-driven 501(c)(3) organization focused on building and sustaining strong communities. TCB has been planning, developing, and operating affordable and mixed income housing communities for over 40 years. it is the nations largest non-profit urban residential developer and operator. Our approach offers membership in a rich community life and invites interested adults and youth residents to create or participate in a wide variety of activities and opportunities to build a strong community and achieve their aspirations.
Position
Property management experience REQUIRED.
Reporting to the Community Manager, the Community Resource Specialist is a unique position that combines the human services field with property management. The person in this position will be responsible for annual re-certifications of households and interim re-certifications as needed. In addition, CRS will work closely with Community Life Staff in regard to housekeeping issues and eviction prevention, financial skill-building, local resources, and health related issues/crisis intervention. The CRS will also refer residents to on- and off-site opportunities and programs.
Responsibilities include:
- Complete all affordable housing re-certifications and interim certifications for assigned households in a timely manner according to the applicable program rules
- Collect recertification information and compare to prior year to determine discrepancies determining eligibility of each household as required by the program
- Obtain current, third party verification in accordance with program requirements and procedures.
- Calculate income, assets, allowances, and rent if applicable with program
- Provide occupancy related guidance and assistance to residents, Regional Manager, Property Manager, compliance and accounting staff on a variety of inquiries
- Work in partnership with Community Life Staff to introduce opportunities to residents, make referral to staff as needed and integrate lease compliance goals and objectives
- Conduct aspirational interviews and understand the short- and long-term goals for each household/resident in their respective portfolio, especially in the area healthy housing, short and long term care.
- Ensure each portfolio file meets all compliance measures
- Complete Compliance Reports as requested
- Ensure each new household participates in new resident orientation
- Ensure clients are aware of all eligible resource benefits and assist is accessing those resources
- Follow the TCB Principles of Coaching and listen for opportunities to coach residents towards resident-identified goals
- Link residents to each other and the larger community to increase decrease social isolation and increase access to health services.
- Participate in a variety of training and staff development workshops that will assist in meeting portfolio benchmarks and Community Life outcome measures
- Meet regularly with CRS counterpart to discuss household portfolio progress and program activity progress
- Actively participate in all-staff and leadership meetings
- Attend community and other meetings as assigned
- Represent organization in a professional and ethical manner when meeting with area stakeholders
- Maintain system for tracking resident progress as related to goals and objectives
- Participate in all hands on deck activities and all other duties as assigned by Senior Management or requested by Team Leads when necessary
- Completion of other duties as assigned
Qualifications
- Commitment to the mission of The Community Builders, Inc
- Communications experience ability to engage a wide range of stakeholders in multiple ways including, but not limited to, senior management, staff, residents, volunteers, interns, community partners, organizational donors, media and other stakeholders
- Experience or general knowledge of occupancy regulations and forms for applicable programs
- Knowledge of Federal Fair Housing Laws & Guidelines
- Ability to manage resident communications, expectations and service in a professional and confidential manner
- Minimum of 3 years in administrative work
- Must be able to pass program related certification courses such as Occupancy Specialist and Tax Credit Specialist Certificate
- High School diploma with 3 to 5 years work experience in a high paced environment
- Excellent verbal, organizational, writing and proofreading skills required
- Ability to make decisions individually and/or within a team and initiate action
- Ability to prioritize, handle a variety of tasks and be self-directed
- Must be able to follow directions and maintain composure during stressful situations
- Demonstrate knowledge of Microsoft Office applications
- Experience with occupancy software program preferred
- Commitment to and experience with people from diverse ethnic, cultural and social economical backgrounds
- Ability to use Active Listening, Inquiry, Advocacy and Power Management skills
- Proven ability to make social networking connections
What you’ll love about The Community Builders
We’re a mission driven non-profit with a focus on our residents’ success. We manage over 12,000 units in 15 states and are continuing to grow. We strive to build and sustain strong communities where all people can thrive.
We offer a strong benefits package including medical and dental coverage, and paid time off including 12 paid holidays per year.
You’ll work with a team of dedicated professionals who are focused on the success of the residents, the property, and TCB.
We place a high value on Diversity, Equity and Inclusion, and work to ensure that employees feel valued and have an important voice within the organization.
Benefits
- Medical, dental, and vision insurance
- Employer contributions to Health Savings Accounts
- Company paid Life & Disability Insurance
- 403(b) retirement plan with company match
- Tax-advantage accounts: commuter/parking, medical & dependent care FSA
- Hospital & Critical Illness Insurance
- Confidential, 24/7 Employee Assistance Program
- 12 Paid Holidays & tenure-based PTO accruals
The Community Builders is committed to diversity in its workplace. Applicants from diverse backgrounds are encouraged to apply.
In addition, TCB has implemented a vaccine mandate which requires all staff to be fully vaccinated or be approved for a religious/medical exemption.