What are the responsibilities and job description for the Housekeeping Team Leader - Condado Ocean Club position at The Condado Collection?
Overview
The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment. The Condado Ocean Club is a modern oasis in the middle of the city. This is a club open to all who value the unique experiences and cultural connections inspired by travel. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!
Responsibilities
- To establish a high degree of Excellency in our Guest rooms, suites and corridors, ensuring the Guest receives only the highest standard of services that are equal to the high level of Guest and Management expectations.
- Responsible for training of all Room Attendants.
- Ensure all floors are stocked properly and adherence to all pars.
- Ensure the standard of the Guest rooms is equal to our high degree of Excellency.
- Inspect and complete inspection reports.
- Ensure Lost & Found items are turned directly in to the Housekeeping Coordinator on a daily basis. These items are never to be left on the floor overnight.
- Be responsible for the input of all status of Guest rooms.
- Ensure the daily discrepancy report is completed and distributed to the front office manager and accounting department.
- Ensure housekeeper is working at all times and that they are fully equipped with the supplies that they need to take care of the Guest.
- Exhibit a high degree of anticipatory hospitality, greet Customers at all times and exhibit philosophy of one-stop shopping.
- Complete any special assignment, directed by the Executive Housekeeper or the Director of Guest Services promptly.
Qualifications
- Previous experience in the position
- Guest-focused personality
- Good physical health
- Self-starting individual
- Organized disposition
- Fully Bilingual a Must(Spanish/English)
