Type: Contract
Duration: Long term contract
Location: Indianapolis, IN
Work Hours: Various Shifts During
8:00 a.m. - 6:00 p.m.
Job Description:
Manage large amounts of inbound calls concerning premium payments, health
coverage, and general Medicaid program information. Identify the customer’s
needs, clarify information, research every issue, and provide response in a
timely manner. Follow communication “scripts” and other documented
procedures when handling different topics. Meet personal/team production and
quality targets to exceed contract required response times for the call center.
Perform other duties as required based on business needs.
Qualifications:
health coverage, or health care claim billing procedures
Job Specific Skills/Essential Functions:
guidelines for gathering data and routing requests to the appropriate area
At TCC, we know that having a strong company culture is paramount in sustaining the success and stability of the company, especially within the information technology industry. We place our focus on the people who make our success possible and strive to create an environment that preserves and fosters growth while still promoting the DNA of our company.
Our core values:
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