Operations Manager

Overview

Founded in 1978, The Container Store is the nation’s original and leading retailer of storage and organization products, offering innovative and multifunctional solutions designed to simplify customers’ lives, save space and, ultimately, save time. The Container Store has locations from coast to coast and a thriving online business.

What We Stand For What you do matters. Experience The Container Store’s employee-first culture where you are appreciated, valued, and empowered to work together for a higher purpose. We create exceptional customer service experiences while fulfilling our customer’s storage and organization needs. Living out our 7 Foundation Principles has landed us on FORTUNE magazine’s list of 'Best Companies to Work for' year after year.

What Will You Be Doing?

A Store Manager is part of the management team which includes a General Manager, a Visual Sales Manager and an Operations Manager.

All Managers are involved in:

• Leading people to provide exceptional customer service.
• Driving our business to achieve our business goals.
• Building effective teams and developing talent.
• Communicating effectively with staff, Management Team, and customers.
• Instilling trust and ensuring accountability.
• Leading by example on the sales floor.

Responsibilities

An Operations Manager is also responsible for:

• Ensuring seamless operations within the store to support achievement of all store goals. 
• Acting as lead administrator for repair and maintenance requests, facilities, inventory control, order processing and order management, Click and Pickup, delivery, scheduling in partnership with the General Manager, register and money processes, ordering supplies and store safety. 

The Benefits of Working Here

Our benefits exemplify our commitment to an employee-first culture, ensuring employees and their families are well taken care of, safe and secure. Some of our benefits include:

• Competitive Pay 
• Eligibility for monthly bonus, based on store performance
• Medical/Dental/Vision Plans
• Discount: 50% on Elfa, 40% on Merchandise and Gift Cards, 30% on Installation
• Ongoing training, including our Leadership Development Program
• Paid Time Off, plus Holidays
• 401(k) plan and discretionary match 
• Employee First Fund: providing grants to employees experiencing unforeseen emergencies

Qualifications

What You Bring to Us

• You love to engage with people. You’re the person who strikes up a conversation and makes a connection. You are passionate about connecting with customersand your team to provide clear, concise, compassionate communication.
• You have at least five years of leadership and coaching experience where you’ve focused on developing and nurturing your team to achieve goals together.
• You have successfully guided great employees' career growth and development.
• You take communication to a new level. Whether it’s written or oral communication skills, you are a master.
• You understand retail is an ever-changing industry and you possess strong time management and organizational skills to lead your store team to achieve excellent results.
• People say you have a heart for service. You love to sell.  For you, it’s about learning what a customer truly needs and offering suggestions.
• You are always learning! You are eager to learn how technology and selling work together to provide an exceptional customer experience. 
• You take pride in your work. It’s your store!
• You want to delight the people around you and can’t wait to share that at The Container Store!

The Container Store promotes a smoke-free, drug-free environment. 

We are proud to be an Equal Opportunity Employer and comply with the

Americans with Disabilities Act

Stores Physical Requirements

State Specific Notices