Dispatcher/Order Taker/Cashier, Room Service

As a Dispatcher/Order Taker Room Service, you will arrange personalized in-room dining occasions by coordinating the efforts of several professionals. Your comprehensive knowledge and warm personal style will ensure guests get exactly what they want: courteous, surprisingly unscripted service experience they won't find anywhere else.

PRIMARY JOB DUTIES:

Duties include, but are not limited to, the following:

• Answer room service phone line and take guest orders following established policy and procedures.
• Administer and assign hotel guest orders to room service employees.
• Answer any guest questions and refer them, if necessary, to appropriate management employees.
• Monitor dining reservations system, as directed.
• Provide exceptional guest service.
• Receive payment from room service employees.
• Perform cashier duties for room service employees.
• Adhere to established cash control policies and procedures.
• Other duties as assigned.

QUALIFICATIONS:

Required:

• At least six months of experience in a high-volume, customer service environment.
• Strong computer skills, including Microsoft Excel and Word.
• Strong written and verbal communication skills with the ability to effectively communicate in English.
• Excellent customer service skills.
• High School diploma or equivalent.
• Polished appearance and demeanor.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
• At least 21 years of age.

Preferred:

• Previous Room Service experience.
• Previous experience working in a large, luxury resort setting.

PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in an office environment.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• The noise level in the work environment is usually moderate.
• Constant contact with executives, department management, applicants, employees and guests.
• Prolonged sitting or standing and mobility.
• Bending and reaching.
• Transporting, pushing, pulling, and maneuvering items weighing up to 50 lbs.
• Strong eye/hand coordination.
• Use of standard office equipment.
• Basic math.
• Ability to push and/or pull file cabinet drawers weighing up to 15 lbs.
• The ability to distinguish letters, numbers and symbols.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.