IT Support Specialist

POSITION TITLE: IT Support Specialist

DEPARTMENT: IT

REPORTS TO: IT Director

FLSA STATUS: Nonexempt

Pay Range: $32.11 - 38.53 DOE

Review Date: July 30, 2024

***If you are an American Indian/Alaska Native and/or a Veteran and would like this to be considered for hiring, please note this on your cover letter and/or resume***

Position Summary:

Provides software support, installation, and configuration for all core applications utilized by CIT departments and staff. Adheres to confidentiality requirements. Honors and represents the mission, vision, and values of CIT and the IT department.

***If you are an American Indian/Alaska Native and/or a Veteran and would like this to be considered for hiring, please note this on your cover letter and/or resume***

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive. ***If you are an American Indian/Alaska Native and/or a Veteran and would like this to be considered for hiring, please note this on your cover letter and/or resume***

Essential Duties & Responsibilities:

• Installs, maintains, analyzes, troubleshoots, and repairs computers, printers, and peripheral equipment.
• Installs, maintains, upgrades, and supports PC operating systems and related desktop software.
• Provides software support to internal users.
• Trains users on equipment, applications, and software.
• Provides support, maintenance, and security of networks and applicable devices including copiers, telephones, smart TVs, and cell phones on an as-needed basis.
• Investigates, troubleshoots, and resolves end-user IT problems; facilitates incident tracking, documentation, and escalation.
• Maintains and tracks inventory of IT hardware and software, including the condition and status of all IT assets; assists in planning for obsolescence, replacements, and upgrades.
• Identifies potential areas for new technology application, system improvements, and upgrades.
• Assists in evaluating, integrating, and testing new software and upgrading existing software; researches new applications and add-ons or updates to existing applications.
• Assists with coordination of help request tickets, calls, and staff for daily task and project completion.
• Collects equipment from former employees; maintains appropriate forms and documentation.
• Works with IT vendors and contractors to support and maintain existing Tribal IT assets or to implement new ones.
• Reads, analyzes, and interprets technical and general business periodicals, professional journals, technical procedures, and regulations.
• Keeps abreast of new technologies and principles attending seminars, educational workshops, classes, and conferences to maintain certifications.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of traditional form of government and tribal customs and traditions.
• Knowledge of MIS and IT concepts, principles, and practices; computer operations and user environments.
• Knowledge of federal copyright laws as they pertain to the use of computer software.
• Knowledge of and experience with Windows 10 Professional operating systems, enterprise systems, Microsoft Domain networking, various programming languages or Windows scripting.
• Strong critical and analytical thinking skills.
• Skill in analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
• Ability to plan, implement, test, and troubleshoot system applications.
• Ability to design, develop, and implement integrated software systems solutions to organizational requirements.
• Ability to develop and write systems and applications documentation and guides for users.
• Ability to provide a range of systems training and support activities for users.
• Ability to perform preventive maintenance on systems and devices.
• Ability to communicate effectively both verbally and in writing.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds, employees and officials.
• Ability to work independently and meet strict timelines.
• Ability to maintain privileged confidential information.

Minimum Qualifications:

• Associate’s degree in IT, MIS or related field.
• Three years’ experience providing hardware, software and user support.
• Obtain and maintain CompTIA A certification within one year of hire.
• Experience with MS SQL Server and MySQL knowledge preferred.
• Experience within a Windows Server environment using Server 2016 or higher preferred.
• A combination of relevant education and related work experience may be considered.
• Valid driver’s license is required when driving vehicles for work-related purposes.
• Must be able to successfully pass a background screening / investigation according to the established requirements below.

***If you are an American Indian/Alaska Native and/or a Veteran and would like this to be considered for hiring, please note this on your cover letter and/or resume***

Tribal preference in accordance with Cowlitz Indian Tribe Code and CIT Employee Policies and Procedures Handbook shall apply to all positions. All positions are required to adhere to CIT’s established safety policies regarding vaccine requirements and personal protective equipment (PPE).

Background Investigation Requirements:

• Pre-employment drug screen.
• Reference checks, education and employment verification.
• Federal, state, and/or tribal criminal history and sanction checks including fingerprint verification.

Physical Demands:

While performing the duties of this job, the employee regularly is required to stand, walk, and sit; use hands to finger, handle, or feel; and talk or hear. The employee regularly is required to reach with hands and arms and to kneel or crouch. The employee is frequently required to lift and/or carry up to 20 pounds. Specific vision abilities required by this job include close vision.

Work Environment:

Work is generally performed in an office setting with a moderate noise level. Exposure to dust, airborne particles, allergens, or infectious disease may occur. Evening and/or weekend work may be required. Occasional travel for training, meetings, conferences, presentations, and other events may be required. Tight time constraints and multiple demands are common.

The Cowlitz Indian Tribe is an Equal Opportunity Employer, and a Drug & Alcohol-Free workplace.

Except as provided by Title 25 CFR, Section 472 which allows for Indian preference in hiring, the Cowlitz Indian Tribe does not discriminate on the basis of race, color, creed, age, sex, national origin, physical handicap, marital status, politics, or membership or non-membership in an employee organization.