Office Administrator & Rental Coordinator

Job Description

The Creative Mobility Group (CMG), Michigan’s top retailer of wheelchair accessible vehicles and adaptive mobility equipment, is growing fast and seeking an outgoing, compassionate, and energetic Office Administrator / Rental Coordinator to work with our amazing customers and be the first face they see when walking through the door of its Byron Center, MI location. At CMG, we work 8:00 AM - 5:00 PM Monday- Friday in a family-focused environment, with compensation that includes annual bonus, matched retirement contributions, full benefits, and more!

As an Office Administrator / Rental Coordinator with CMG, you’ll work with veterans and other amazing clients to help them regain their freedom of mobility and independence through our extensive line of cutting-edge new/used accessible vehicles and adaptive mobility solutions. In a nutshell, you’ll be changing lives on a daily basis…for real. If that’s important to you, and you’re also looking to contribute to an extremely innovative, highly competitive and rapidly growing industry, we should talk ASAP.

Requirements

• High school diploma or GED required
• Excellent customer service skills and experience are required
• Solid verbal, written, and interpersonal communication skills are required
• Experience working independently with minimal supervision is required
• Driver's license is required

Minimum of one year office administration experience. Please do not apply if you do not have any experience in this role.

Responsibilities

• Cheerfully and professionally greet clients when they enter the building
• Answer incoming calls and answer all questions / requests
• Assist sales and service teams, as needed (e.g., install / maintenance / repair appointment scheduling, ordering parts, etc.)
• Manage accounts receivable responsibilities, including daily deposits for sales, service, and rental department, account reconciliation, collection calls as needed, and required paperwork submissions to state and federal accounts for payment
• Manage accounts payable responsibilities required by the corporate office (i.e., credit card statements, gas log statements, expense reports, and check requests)
• Manage customer accounts, updating current information as needed
• Process and distribute all incoming mail to the correct department at store and corporate levels
• Manage vehicle rental department, schedule rentals, train rental clients on the use of the mobility van / scooter, prep rental vehicles for delivery, prepare contracts, invoice, prepare and file all related paperwork on a monthly basis
• Manage vehicle maintenance and schedule repairs, as needed, for the rental fleet
• Manage NPS customer review process and generate reporting metrics / results
• Adhere to all company policies / procedures, OSHA / other safety regulations, and all state mandated regulations

Benefits

• Competitive base wage
• Competitive Health & Welfare Plan benefits
• 401(k) Plan with company match
• Vacation and PTO Time

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person

Salary : $18 - $24