Retail Store Manager (Fairfield, CT)

The Customer Center (TCC) a T-Mobile Premium Retailer is one of the first exclusively branded wireless retailers in the country.  With locations in the Tri-State Greater NY and DFW/ East Texas areas, TCC commits to each customer a positive retail experience – a quality of service that has remained unchanged for over 20 years.  When it comes to a career in wireless retail, TCC is the place to be. 

What you will do in your role: 

• When it comes to the customer experience at your store, the buck stops with you, as you ensure that each person gets an unforgettable experience and a custom-fit solution to their wireless needs 
• You’ll help your associates to build strong relationships with their customers, make expert recommendations, and help onboard customers like a pro 
• We’ll look to you to hire, train and develop your team, making staff adjustments as needed 
• You’ll also ensure that your store meets or exceeds sales goals, and that means overseeing all store functions, from sales and inventory to the implementation of new store programs and initiatives 
• Along the way, you’ll stay current on all our technology so that you can be an expert for your team, and your customers
• Finally, you’ll make sure your store always looks its best 

The experience you’ll bring:

• You’ve got prior sales and sales management experience with a customer focused retailer 
• This includes previous consultative sales in consumer technology, coupled with a demonstrated record of high achievement 
• You’ve also got experience in operational, financial and performance management, having previously managed site profit and loss 
• You’ve also got a unique ability to lead and coach people to deliver great results 
• People who know you would say you’re an amazing communicator, both with customers and teammates 
• You’ve got solid computer proficiency 
• A high school degree or GED is essential, while a Bachelor’s degree is preferred 

The benefits you will receive:

• Base salary plus unlimited sales commission and bonuses 
• Paid time off 
• Matching 401K 
• Extensive paid training program 
• Free retail approved clothing 
• Huge discount off T-Mobile wireless services 
• Wireless accessory and related products discount 
• Health, vision and dental insurance 
• Supplemental Insurance available