Executive Director Infrastructure Services Delivery

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and encouraging team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to crafting a workplace that looks like the world that we serve.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive.
• Comprehensive health and life insurance and well-being benefits, based on location.
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The impact you will have in this role:

The Executive Director, Infrastructure Services Delivery is responsible for leading the Enterprise Intelligence organization. This is a large organization that spans across all DTCC global locations, and the Executive Director will establish and implement a clear strategy that supports and advances DTCC's IT strategy, business goals and objectives. They will oversee and advise all IT asset management functions, including our Data Warehouse, Business Intelligence, ServiceNow Product and Delivery, Knowledge Management, and our Enterprise PMO. This team is instrumental to providing these services for all of IT and has responsibility for key controls that are integral to DTCCs ability to safely operate its critical systems. This leader must collaborate among all departments in IT, therefore strong working relationships are required among senior leaders and technology practitioners.

Your Primary Responsibilities:

• Develop and implement a strategy for the Enterprise Intelligence organization. Functions include Data Warehouse, Business Intelligence, ServiceNow Product and Delivery, Knowledge Management, and our Enterprise PMO.
• Develop and demonstrate a strong understanding of each business division's strategy and product offerings.
• Create effective working relationships with senior business, technology and control group leadership.
• Understand and appreciate DTCC's Regulatory responsibility Minimize complexity and help modernize ITSM functions.
• Effective collaboration, expectations management and partnership with multiple internal and external customers
• Participate as a technology leader in delivering IT strategic objectives of Production Stability, Security and Resiliency, etc.
• Strengthen DTCC's control environment, increase staff focus on effective risk management, and stay in sync with corporate risk management policies and procedures.
• Ensure that the department performs an in-depth examination and evaluation of possible risk or exposure to critical system resources, and that controls are continually supervised.
• Manage and optimize assets and processes to satisfy internal financial targets and identify efficiencies.
• Evaluate and identify appropriate processes to deliver the company's services; select and implement technology solutions to meet current and future needs.
• Work with Vendors to review and select the latest technologies to be implemented and manage those relationships and service levels.
• Ensure that technology standards and best practices are maintained across the organization and staff follows all relevant policies and procedures.
• Encourage staff to demonstrate dedication to customer service and teamwork. Sets related performance standards and ensures that outstanding performance is appropriately recognized.
• Ensure staff is well informed on company initiatives; maintain an environment of openness and trust and demonstrate a commitment to diversity and inclusion.
• Establish departmental goals and supervise progress through to completion ensuring that all commitments and service levels are met.
• Conduct talent management activities including development of strong succession plan for the department.
• Maintain awareness of industry trends to advise DTCC strategy and adopt standard methodologies.
• Foster a risk management culture through implementation and demonstration of processes and procedures which identify and mitigate risk.

**NOTE: The Primary Responsibilities of this role are not limited to the details above.

Talents needed for Success:

• Minimum of 15 years of related experience
• Bachelor's degree or equivalent experience

Additional Qualifications

• A passion for transforming how organizations deliver technology more effectively to the business.
• Experience delivering IT systems within sophisticated organizations, including roles of testing, delivery management and production management.
• Experience of working with or within financial services organizations would be highly useful but is not crucial for this position.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation