Deposit Operations Representative

Description

Basic Qualifications

Education/Training: A high school diploma or equivalent with an emphasis in a business curriculum.

Skill(s): Clearly communicates in English; proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations and communicative skills; proficient computer skills; knowledge of deposit products as well as department practices and procedures; visual and auditory skills.

Experience: A minimum of one (1) years’ experience in related positions is preferred but not required. 

General Responsibilities

Responsible for performing a variety of duties to support the deposit operations function; coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information; assisting the immediate supervisor with administrative tasks to support department operations.

Essential Duties

1. Performs a variety of duties to support the deposit operations function of which the following are illustrative:

     a. Assist customers/staff with their deposit processing requests and research requests.

     b. Initiates stop payment orders, ACH revocations, and account holds if applicable.

     c. Reviews applicable CIF and all deposit account maintenance and prepares for scanning.

     d. Reviews alternate address matches CIF address report.

     e. Handles address change letter verification process.  

     f. Reviews/mails email address change letters.

     g. Reviews Case by Case Hold and Exception Hold forms for completeness and accuracy; reports errors as needed.

     h. Prepare deposit, time deposit, SDB letters and notices for daily mailing. 

     i. Processes CD interest and IRA distribution checks.

     j. Sort scanning from the branches.

     k. Reviews Kasasa linked exception report.

     l. Processes end of cycle for Kasasa accounts.  

     m. Research and process requested credit references.

     n. Process statement requests for customers and charge applicable fees.

     o. Orders department supplies within established guidelines.

     p. Checks deposit operations voicemail regularly; return any calls as soon as possible.

     q. Performs scanning of all deposit operations documents.

     r. Print reports and review/balance processed incoming/outgoing wire transfers (this individual cannot process wires).

     s. Process incoming/outgoing wire transfers – once trained.

     t. Balances and reconciles various deposit accounts; research problems and makes correcting entries.

     u. Reviews Deposit Operations external e-mail and forwards information as needed.

     v. Processes Canadian items. 

     w. Handles IOLTA reporting.

     x. Reviews requests for error resolutions, performs entries and processes adjustments with applicable banks.

     y. Reviews/works ACH DNE report and completes applicable Deceased Reporting.

     z. Handles ATM/Passport Daily Balancing.

          aa. Reviews all daily stop suspects and new stops and holds.

          bb. Reviews all new and revised account documents for accuracy and compliance and prepares documents for

                 scanning. 

          cc. Monitors dormant accounts (DDA,SAV,CD,IRA, Bank issued checks) and handles Escheat reporting. 

          dd. Process Levies and/or Garnishments.

          ee. Sets up and maintains ACH Auto Transfer Originations.

          ff. Verifies Deposit Rate changes.

          gg. Performs ABA update.

          hh. Performs daily FRB Account Reconciliation and follow-up of outstanding items.

          ii. Performs ARP Balancing including handling ARP Exception items, stop payments, voided bank checks.        

          jj. Performs monthly account reconciliations of all Dime Bank accounts.

          kk. Coordinates and handles Record Retention records.

          ll. Handles Safe Deposit Box billings, past due monitoring, drill requirement monitoring.

2. Coordinates specific work tasks with other personnel within the department as well as with other departments to ensure the smooth and efficient flow of information.

3. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.

4. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements.

5. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate Bank personnel.

6. Responds to inquiries relating to his/her area, or to requests from customers, other Bank personnel, etc., within given time frames and within established policy.

7. Assists the immediate supervisor with various administrative tasks to support department operations, as directed; may also be assigned special projects.

Ancillary Duties

1. Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

Job Location

 Support Center

 1055 Texas Palmyra Highway  

 Honesdale, PA

Equipment/Machines

1. Telephone
2. PC/Laptop
3. Printers
4. Multi-Function Device Multi-Function Device (MFD): print, copy, fax, scan