Hotel Manager

Description

Property Highlights

The Drake Hotel is located on the Gold Coast along the shoreline of Lake Michigan within the Magnificent Mile and Oak Street Park and Beach. The Historic Hotel of America has been welcoming guests since opening on New Year’s Eve 1920 and now serves as an urban retreat for guests who want to indulge in everything from exploring the rich history of downtown Chicago to having timeless, traditional afternoon tea service in Palm Court to sipping on a classic cocktail at Coq D’Or before dinner. Click HERE to learn more about The Drake.

About the role:

Responsible for the overall operation of the hotel. Oversees the activities of key guest contact departments including hotel operations and food and beverage. Maximizes profitability as well as guest and team member satisfaction in a property without a General Manager directly assigned. Implements and oversees the daily quality process at the hotel. Serves as top operator in GM's position absence. Consults with owners and corporate offices, as required. Interviews, counsels and evaluates staff.

Requirements

What are we looking for?

Basic Qualifications

• 4 years of full-service hotel executive committee experience as Director Operations, Hotel Manager, Director Rooms, Assistant General Manager or equivalent
• Experience managing a full-service property with revenue of $30M  and 500 rooms

Preferred Qualifications

• Experience leading a union team; preferably Chicago hotel union experience
• Food and Beverage experience highly preferred

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Source: Hospitality Online