What are the responsibilities and job description for the Concierge position at The Equinox Resort?
Overview
We are looking for a highly motivated individuals to join our Guest Services team as a Concierge. The ideal candidate uses their engaging personality to create a memorable impression for our guests through assisting with the planning of their stay.
The Concierge is the top source of knowledge for the guest for everything about the hotel, its amenities, and the local area.
If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to WOW people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role :
- Help guests discover their Wanderlust experience
- Provide exceptional customer service by being engaging and taking sincere interest
- Establishing relationships with local area restaurants, shops and attractions
- Help to resolve problems and WOW guests through recovery when things aren’t quite right
- Promote and sell special hotel programs
- Interact with hotel / resort staff in a professional manner, assisting other departments with necessary information
- Communicate all pertinent information to manager on duty
- Assist other departments as needed
Responsibilities
- High school diploma or equivalent
- A strong desire to make an impact on other people
- An outgoing and engaging personality
- Advanced knowledge of the local area
- Computer skills
- Ability to work in a fast-paced setting
- Ability to stand for the duration of the shift
- Must be available to work various shifts including weekends and holidays
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Last updated : 2024-05-09
