What are the responsibilities and job description for the Guest Experience Specialist position at The Escape Game San Jose?
**This is a new location in the Westfield Valley Fair Shopping Center! The store is not currently open and is projected to open in mid/late May 2023.**
GUEST EXPERIENCE SPECIALIST IN TRAINING
- Starting at $17.20 per hour with room to grow based on experience, availability, and performance.
- Leadership development and management opportunities available.
- The Escape Game has over 30 locations nationwide and a corporate office in Nashville, TN.
- Candidates with guest-facing experience as a server, host/front desk, concierge, customer service representative, etc. would be a great fit for this role!
Position Description: Our Guest Experience Specialists begin as Game Guides. Through empathy and expertise, our Game Guides create epic experiences based on each guest’s individual needs and wants.
How Game Guides Serve Our Guests and Our Team:
- Enthusiastically greeting every single guest
- Leading groups of 2-12 guests in fun, friendly conversation
- Collecting information and making meaningful connections with our guests
- Enthusiastically explaining TEG and the rules of the game
- Using Game Guide software to monitor games and give teams clues and hints
- Giving a recap of the experience in the outro
- Demonstrating operational excellence by:
- Ensuring game components function properly
- Using setup sheets to accurately reset games
- Cleaning games and the building
- Restocking inventory
- Completing necessary reports
- Immediately and graciously resolving service failures
Job Requirements:
Flexible availability. This role often works nights, weekends, and/or holidays.
Knowledge, Skills, and Abilities:
- Genuine love for serving others
- Flexibility, humility, and teachability
- Quick and effective decision-making abilities
- Creative problem solving
- Basic computer skills
Why TEG?
Our mission is to design and deliver EPIC interactive experiences for every single guest. At The Escape Game, you’ll be a part of something bigger than yourself. No matter your role, you’ll help provide lifelong memories for families, friends, co-workers and everyone in between. We are serious about our mission, vision, and values and believe that every person we interact with during our workday is our guest, whether they’re our colleague, employee, or leader. In all positions, everyone is responsible for serving each other every day.
Check out this video to learn what it's like to work at The Escape Game! https://www.youtube.com/watch?v=NOpWw1mCXzI
Job Types: Full-time, Part-time
Pay: From $17.20 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekend availability
Ability to commute/relocate:
- Santa Clara, CA 95050: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you able to handle physical activity as it relates to the job such as deep cleaning, painting, lifting 30-40 lbs, and minor game repairs?
- Are you comfortable maneuvering around tight spaces, bending, and crawling?
- Please list out your availability from 8am-12am Monday-Sunday below.
Education:
- High school or equivalent (Preferred)
Experience:
- guest service: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: One location
Salary : $17