Job Posting for Guest Experience Specialist- NYC at The Escape Game
Position: Guest Experience Specialist- New Orleans
Position Description: The Guest Experience Specialist is each guest's first and last impression of The Escape Game! This position serves as the vitally important liaison between our guests and our team.
How Guest Experience Specialists Serve Our Guests and Our Team:
Using the TEG Steps for Delivering Epic
Using the 5 C’s: TEG’s Hospitality Habits
Care
Customize
Courtesy
Cleanliness
Communication
Efficiently managing interactions in the lobby by:
Checking in teams
Coordinating start times with Team Leader
Answering the phone
Accurately booking games
Being a TEG Brand Ambassador
Enthusiastically explaining our games
Immediately and graciously resolving service failures
Making groups of 2-50 feel welcome, cared for, and excited for their adventure
Collecting information and making connections with every guest
Introducing teams to their Game Guide
Following the Steps for Effective Selling
Job Requirements:
Successfully trained on at least 3 game
At least 60 days as a TEG team member
Demonstrated knowledge of our games, standards, and brand
This role requires working nights, weekends, and sometimes holidays
Must be able to handle physical activity as it relates to the job such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs and minor game repairs.
Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training.
Knowledge, Skills, and Abilities:
Genuine love for serving others
Flexible, humble, and teachable
Ability to function both creatively and administratively
Salary.com Estimation for Guest Experience Specialist- NYC in New York, NY
$96,204 to $132,203
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