Operations Administrator

Position Summary: 

The Operations Administrator will review all veteran applications and supporting documentation that has been submitted by the veteran to ensure the documentation follows programmatic and other policies; prepare documents and provide preliminary approval for eligibility requests; distribute, track, and prepare invoice billing for all program milestones and customer incentives and stipends. 

Essential Job Functions:

• Review all veteran applications and supporting documentation that has been submitted by the veteran to ensure the documentation follows programmatic and other policies.
• Works with Case Managers to resolve documentation errors and provides feedback to program leadership of ongoing quality issues.
• Prepare, review, log, code and submit documents and provide preliminary approval for eligibility requests.
• Submit complete eligibility requests to the Program Director for final approval and submission.
• Continuously review and refine procedures, as necessary
• Work with the Program Director, Finance Supervisor, and Career Specialists on regular performance reports and ad hoc reports, tools, and/or basic analysis to address financial trends and performance.
• Conducts immediate outreach to customers who fail to report to mandatory appointments and services. This includes telephone, email, mail, and home visit(s) outreach strategies.
• Actively share information about outreach and engagement efforts with Case Managers
• Observe all policies and procedures and attend all required trainings and certifications as scheduled.
• Urgently (within 24 hours) document outcome of outreach as well as participation, compliance, and employment progress in the Electronic Case Management (ECM) systems
• Participate in learning collaboratives through both regional and online conferences.
• Perform other related duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

Education and Experience:

• A minimum of an associate degree from an accredited college or university in business, finance, or accounting; Preferably 2 years of accounting and/or auditing experience; and/or work experience determined to be acceptable to the agency.
• Military experience is strongly preferred.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Equal Opportunity Employer