Retail Loan Processor

POSITION SUMMARY

This position serves primarily internal customers; however, responsibilities also include serving external customers whenever the opportunity presents itself.

This position does not involve direct day to day supervision of employees.

Confidentiality of customer information cannot be overstated. It is expected that all customer information be kept in the strictest confidence. We must do whatever it takes to ensure that our relationships with the public are not jeopardized.

The purpose of this position is to support the loan officers in the processing and closing of both in-house and secondary market loan portfolio products, as well as home equity and consumer loans.

SKILLS & ABILITIES

• Ability to prioritize and manage workflow in a fast-paced work environment
• Ability to perform satisfactorily under pressure and consistently meet deadlines
• Ability to deal effectively and tactfully with internal and external customers
• Acquired experience with Windows-based applications and Microsoft Office products
• High degree of detail-orientation

DUTIES & RESPONSIBILITIES

• Process real estate files for FNB in-house loans as well as secondary market loans from initial file submission to loan closing
• Be an active liaison between the lender and the customer
• Verify obtained information making sure it complies with in-house real estate guidelines
• Prepare loan packages for in-house and secondary market underwriting review
• Prepare closing documentation for lender
• Gain a proficient knowledge of real estate loan guidelines and documentation
• Complete additional tasks/projects independently in support of the retail loan department
• Service in-house and secondary market loans (Ex. Amendments for in-house loans at balloon maturity/loan modifications)
• No longer are we an active liaison between lender and customer, but also title companies, appraisers, etc.
• Attend required staff meetings
• Follow security procedures
• Support a diverse and inclusive culture
• Abide by all policies, procedures, and expectations set forth in the Employee Manual or requested by management