What are the responsibilities and job description for the Dispatcher position at The Fix-It Group?
Our Team
With over 20 years of history, Fix-It 24/7 delivers world-class plumbing and HVAC services throughout the Charleston area. We’ve grown massively over the last 2 years by treating each customer with the utmost care, respect, and professionalism from start to finish.
The Opportunity
Our Dispatchers enable our field technicians to do what they do best – take care of our customers. Dispatchers serve as intermediaries between technicians and customers, often relaying messages from one to the other. This role is responsible for dispatching technicians to customers' homes, updating our customers on scheduling changes, and ensuring that urgent customer needs are handled efficiently.
Our tight-knit team is more than just top-notch home services - at Fix-It 24/7, we provide every team member with the autonomy to do their job and build a lasting career. If you take pride in your work and build great relationships along the way, this is the place for you!
Compensation & Benefits
- $20.00 - $23.00/hour starting pay
- Health (with a fully company-paid option), dental, vision, and life insurance
- 80 hours of Paid Time Off
- 6 Paid Holidays 1 Floating Holiday in your birthday month
Responsibilities
- Dispatch technicians to urgent customer needs
- Work alongside managers to coordinate jobs across multiple technicians
- Update customers on timing changes and rescheduling as needed
- Answer and schedule incoming service calls
- Ensure timecards are completed correctly throughout each day
- Complete/schedule return service calls as needed
Preferred Qualifications
- Previous dispatching experience desired, service dispatching experience strongly preferred
- Customer orientation and ability to adapt/respond to various personality types
- Friendly and welcoming phone presence
Requirements
- High school diploma or equivalent
- Able to reliably commute to our office
- Willing to undergo background and drug tests in accordance with state and federal law
Location: 4236 Rivers Ave, North Charleston, SC 29405
Schedule:
- Monday - Friday, 10 am - 7 pm
- One Saturday per month 8 am - 4 pm
#SCMISC
Salary : $20 - $23
