Assistant Operations Manager

Job Title: Assistant Director of Operations

Company: The Flight Academy

Location: Aurora, OR KUAO

Overview: The Flight Academy was founded in 2002 by former Cirrus Aircraft instructors. Our mission is to produce safer, more proficient pilots through specialized training of the highest quality.

Since 2002 we have been working with clients all over the United States and across the world, using our passion for aviation education to provide top-level customer service. We believe in safety as the number one goal of training with having fun as a close second.

The Flight Academy is a boutique flight school that doesn’t train traditionally. Our specialty is working with busy clients with busy schedules. To do this, we map out a plan to achieve the training objectives, tailor the schedule to our client’s lives, and then train in full-day or multi-day blocks of time to achieve the objective.

We’re experts in different facets of aviation. Not only do we teach people how to fly, we also deliver aircraft around the world, have group adventure trips, provide buyer’s agent services to help pilots acquire aircraft, and can work as consultants and problem solvers for any other aviation need. All of our instructors are experienced, professional educators who know Cirrus aircraft inside and out. We pride ourselves on being experts not just with the aircraft but also with the teaching process.

Learning to fly should be an enjoyable process with the outcome of helping our clients see the world in ways they’d never imagined. The new lifestyle accessible to pilots is a wondrous one filled with adventure, beauty, and a new definition of efficiency. The Flight Academy specializes in opening up that world to our clients.

Overall Responsibilities:

• Strategic Planning: Develop and implement strategic plans to achieve the flight school's goals and objectives, including student enrollment targets, revenue growth, and operational efficiency.
• Flight Operations Management: Oversee all aspects of flight operations, including scheduling, aircraft maintenance, flight instructor assignments, and student progress tracking.
• Safety and Risk Management: Implement and enforce safety protocols and procedures to maintain a safe operating environment for students, instructors, and staff. Conduct regular safety audits and risk assessments.
• Resource Management: Optimize the utilization of resources, including aircraft, facilities, and personnel, to maximize efficiency and minimize costs.
• Staff Development: Recruit, train, and supervise flight instructors, administrative staff, and other personnel. Provide ongoing coaching and professional development opportunities to enhance performance and job satisfaction.
• Client Experience: Ensure the highest level of customer service and client satisfaction by addressing inquiries, resolving issues, and continuously improving the student experience.
• Continuous Improvement: Identify areas for improvement and innovation within the flight school's operations and implement initiatives to enhance efficiency, effectiveness, and quality.

Specific Duties:

1. Contribute towards a team effort by coordinating with multiple departments to ensure a safe, efficient, and profitable operation.

2. Seek to serve customers with the highest quality of customer service.

3. Monitor student training progress and alert flight ops to proactively address student training issues.

4. Organize flight instructor applications and schedule interviews.

5. Schedule flight instructor indoctrination including instructors and aircraft.

6. Manage flight training documentation including enrollment, graduation and records check.

7. Schedule clients with instructors, and aircraft alongside with training syllabus.

8. Ensure the facility is clean and organized.

• Take initiative to seek out new assignments and assume additional responsibilities

Qualifications:

• Bachelor's degree in aviation, business administration, or a related field. (Required)
• FAA Commercial Pilot Certificate with Flight Instructor (CFI) and Instrument Instructor (CFII) ratings. (Required)
• Minimum of 2 years of experience in flight operations management, preferably in a leadership role within a flight school or aviation organization.
• Strong knowledge of FAA regulations, safety standards, and best practices in flight training.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to manage multiple priorities, meet deadlines, and drive results in a fast-paced environment.
• Experience with budgeting, financial analysis, and resource allocation.
• Proficiency in aviation software and technology systems.

Benefits:

• Bonus incentive opportunities
• Health insurance
• Retirement savings plan
• Paid time off
• Professional development opportunities

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Ability to Commute:

• Aurora, OR 97002 (Required)

Ability to Relocate:

• Aurora, OR 97002: Relocate before starting work (Required)

Work Location: In person