What are the responsibilities and job description for the Reservations Agent position at The Fountain Spa?
About the Company
The Fountain Spa, voted best spa in Bergen County for 12 consecutive years, is an upscale day spa servicing two locations in northern New Jersey. The Fountain Spa offers a variety of services including facials, massages and body treatments, along with a full menu of salon services.
Job Summary The Spa Reservations Agent’s primarily responsible for maintaining a calm and consistent flow of business through booking spa and salon appointments. The Reservations Agent drives the revenue of the business through effective scheduling of treatments, enthusiastic customer service, and receiving client feedback.
Job Responsibilities
· Be on time for your shift.
· Must have comprehensive knowledge of the menu of spa and salon services.
· Answer all phone calls using appropriate customer service etiquette.
· Schedule reservations of spa and salon treatments and monitor availability and staff to maximize use of time and profitability while ensuring that guests’ needs are of first importance.
· Display a professional demeanor at all times, particularly with regard to punctuality, appearance and general manner.
· Provide detailed descriptions of salon treatments, packages, services, facility features and hours of operation.
· Utilize reservations computers with skill and proficiency.
· Actively promote the spa, salon, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
· Handle guests’ questions and concerns professionally and courteously.
· Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
· Assist in all areas of spa operation as requested by management.
Requirements
· Customer service experience
· Computer experience
· High volume phone experience
· Meevo experience is a plus
· Spa or salon experience is a plus
· Call center experience is a plus
Schedule
Wednesdays 12pm-8pm
Fridays 11am-7pm
Saturdays 11am-7pm
Job Type: Part-time
Benefits:
- Employee discount
- Paid time off
- Referral program
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Work Location: One location
Salary : $27,400 - $34,700