Office Assistant

OFFICE ASSISTANT

The Front Porch is hiring!

The Front Porch is a non-profit community music school with over 400 students (kids and adults) and 30 teaching artists. We offer private lessons, group class sessions (varying from 4-12 weeks in length), and camps throughout the year. We are seeking a part-time Office Assistant to help support teaching artists and student’s day to day schedules.

This role is a wonderful position for candidates with an interest in arts and education sectors who have strong written and oral communication skills and enjoy working in a fast paced and dynamic environment. The Office Assistant will support the registration process, maintain student and teaching schedules, and track payments as necessary. The Office Assistant collaborates with faculty and staff to ensure our weekend classes run smoothly. While previous interest in music, the arts, or non-profit sector is a plus, any candidate with attention to detail, strong customer service skills and a willingness to learn could thrive in this role. Like all roles at The Front Porch, there is significant investment in professional development training, mentorship from senior staff, and opportunity for future promotion within the organization.

Summary Of Position

Status: Part-Time Hourly (4.5 hours/week)

Start Date: September 2023

Schedule: Thursdays 4pm – 8pm, Saturdays 8:30am – 1pm

Pay scale: $15 – $25/hr

Reports to: Music School Director

Works Closely With: Music School Director, Teaching staff, Enrollment Manager

Responsibilities

Customer Service

• Interact with the public, families, and students in a professional and welcoming manner
• Answer phone calls and email schedule changes and provide customer support

Registration/Administration

• Resolve student schedule conflicts in a timely manner and closely communicate those to the Enrollment Manager
• Allocate teaching studios according to instrument and space needs
• Process instrument rental requests and returns

Tuition/Billing

• Collect tuition and record transactions and adjustments

Other

• Liaise between faculty and students / families in regards to the schedule
• Opening and closing responsibilities
• Ensure facilities are well maintained and classrooms are set for the day

Qualifications

Essential

• Strong background in front-facing customer service and office management, such as professional experience managing a high volume of customers, upholding company policies and procedures, maintaining accurate records, and/or utilizing technology to optimize administrative procedures
• Highly organized, detail oriented, and effectively prioritizes tasks to maximize workflow
• Strong written and verbal communication
• Manages change and balances shifting priorities
• Ability to create a culturally competent and inclusive environment
• Motivated and can work independently as well as collaboratively across teams

Preferred

• Experience in CRM software
• Experience in arts administration and/or school environment
• Demonstrated love of music

Physical Demands

While performing the duties of this job, the person in this position must be able to to remain in a stationary position 50-75% of the time. They will need to constantly operate a computer and other office productivity machinery. They will also need to exchange information accurately with families and recognize and identify different forms of acceptable payments, including cash, check, and credit card. At times, there is heavy lifting or moving of studio equipment and furniture.

Application Instructions

Please submit the following to info@frontporchcville.orgas soon as able. This job posting will remain open until full.

• A cover letter which addresses your capabilities, experiences, and interests
• A current resume or CV
• Names and contact information for at least three (3) references from within the past 5 years, indicating your relationship with each

Diversity of experience and skills combined with passion is key to innovation and excellence. We encourage people from all backgrounds to apply to work at The Front Porch. If you meet more than 75% of the qualifications of this description, we support your application.

We are proud to be an equal opportunity employer. The Front Porch considers all candidates equally without regard to age, race, gender, religion, sexual orientation, national origin, disability, or other non-merit factors.

Job Type: Part-time

Pay: $15.00 - $25.00 per hour

Expected hours: 4.5 per week

Schedule:

• 4 hour shift
• Day shift

Work Location: In person

Salary : $15 - $25