Job Posting for Event Coordinator at The Gameroom, Powered by Hasbro
Event Coordinator
Skills Required
A Guest- Centric Attitude
Excellent Interpersonal & Communication Skills
A Goal-Driven Mindset
Desire to Grow with a Fun Sales Culture!
Job Description
The Event Coordinator is tasked with creating WOW guest experiences everyday while driving us towards our financial goals. Our Sales Coordinators are often the first point of communication for our guests - and are expected to build and nurture long-lasting relationships with internal and external guests.
What makes a great Event Coordinator?
18 years
The ability to build strong relationships through high level communication skills, face to face, email and phone
Proficiency in computer software including Excel, Microsoft Word, and Customer Relationship Management
Promote a productive work atmosphere adhering to the company vision and mission statement
Ability to flawlessly diffuse escalated employee and guest situations
A strong attention to detail, strong organizational skills and the ability to focus under pressure
Ability to receive criticism and create sound action plans around guest, employee, or corporate concerns
Create and enforce a culture of superior service
Attention to detail— Appearance standards, cleanliness, employee morale, music level by day part, lighting by day part, visual appearance of restaurant/retail (if applicable), etc…
Ensure host/hostesses are properly educated on phone scripts and how to properly complete reservations
A desire to learn and grow within the company.
What will you be doing daily?
Execute business strategy to drive results and meet/exceed the financial goals the company sets for the venue
End of shift reporting
Ensures all venue maintenance, safety, and cleanliness issues are handled and resolved appropriately and immediately.
Oversees health standards and compliance
Oversees cash handling and loss prevention
Administrative work as requested by General Manager
Work with host/hostesses on any large reservations to identify if guests would like an events package or if add-ons are possible
Develop and maintain (or adjust existing) event packages and add-ons that translate into your specific location
Ensure all BEO’s, invoices, and event details are completed and available for BOH and FOH management prior to event execution
Develop and maintain an events binder and/or database of client information and previous event details for reference
Respond to all online and social media event inquiries appropriately and stay in constant contact with clients as needed
Embracing teamwork by assisting the managers in their development and execution of quarterly sales plans to maximize corporate and social market segments.
Developing and growing as a Sales professional by attending and engaging in weekly sales meetings and by sharing strategic ideas to enhance the business.
Running it like you own it by enthusiastically communicating with all guests via face to face, phone, and email and by taking ownership of all follow-ups.
Holding yourself accountable for measurable, high-quality, and timely results.
Heavily involved with marketing and social media to advertise event capabilities
Assist with any major promotions or events that the restaurant organizes internally
Ensure scheduling and ordering needs are communicated for each event
Ensure all authorization forms, payment agreements, and deposits are handled appropriately prior to event execution and communicated with GM
Manage and ensure reservations calendar is up to date at all times
Ensuring proper accountability, corrective action, and follow-up for all event staffing issues in partnership with Managers
Available for large events/banquets.
Salary.com Estimation for Event Coordinator in East Rutherford, NJ
$77,429 to $100,157
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