Restaurant Floor Supervisor

Floor Manager Job Description

As a floor supervisor, your primary responsibility is to be the driving force in providing a seamless and exceptional guest experience. The floor supervisor adds a level of accountability in the restaurant and acts as a coordinator of details needed for a smooth meal service. This is accomplished through training, supervision and guidance. When the Restaurant Manager or Manager Assistant is not available, it is the responsibility of the floor supervisor to resolve customer issues. Additionally, floor supervisors should always help other servers with questions and provide assistance as needed. If a guest has an issue with the food or service, the floor supervisor may take over and try to correct the situation, while also properly documenting errors to reduce reoccurring operational service issues. In addition to supervision, a floor supervisor should be willing to jump into any role in the dining room, as needed, to keep service flowing and to set an excellent example of being a team player for other staff members to follow.

Duties and Responsibilities

• Ensures exceptional staff interactions with guests through supervision and training
• Leads pre-shift meetings with the assistance of the Head Chef and Restaurant Manager
• Assists in the development and/or revisions of training manuals
• Implements training processes and guidelines set by Restaurant Manager to ensure current and future staff members are fully and properly trained in all service areas and service techniques
• Assists with proper use and understanding of the POS system
• Provides service recovery assistance by correcting food or service issues, as needed
• Shadow servers and provide constructive feedback as needed
• Ensure all items on opening, closing and server assistant checklists are completed for every shift.
• Encourage handwashing to all staff, often.

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Experience:

• Restaurant management: 1 year (Preferred)

Work Location: One location