hos·pi·tal·i·ty (noun): The friendly and generous reception and entertainment of guests, visitors, or strangers.
When you think of home, how do you picture it? Is there a plate of warm baked biscuits in the morning? An ice cold pitcher of sweet tea to rescue you from the heat of the afternoon? Is it a place where everyone you meet treats you like family, and welcomes you with open arms?
At OTH Hotels Resorts, our home is your home.
We are looking to grow our family with the addition of an experienced Hotel Manager.
This position will be directed and supervised by the General Manager. The primary responsibilities for this position will be focused on operational tasks and supervising others in their operational assignments. Ensuring guest satisfaction and the efficient operation of the hotel by supervising back of the house operating departments in the absence of the General Manager.
This individual will assist the General Manager by continually focusing on achieving hotel profitability through revenue generation, cost controls, guest satisfaction and development of team members.
The Hotel Manager may function to support a number of areas at the property including: F&B, Rooms, Housekeeping, Engineering/Maintenance.
QUALIFICATIONS:
- At least 2 years of independent, upscale hospitality experience strongly preferred
- At least 5 years of progressive experience in hospitality operations required
- Previous supervisory experience required
- Must be proficient in Windows Operating Systems
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must maintain composure and objectivity under pressure
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary
- Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need
- Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests
- Must be able to work with and understand financial information and data and basic arithmetic functions
- Must be able to convey information and ideas clearly
- Ability to work independently on projects and also collaborate as a strong team member
- Excellent attention to detail, flexible and adaptable to change
- Ability to operate under pressure and meet or exceed deadlines
- Positive, outgoing and self-motivating individual with pleasant personality
- Ability to maintain a professional manner and appearance in all situations
RESPONSIBILITIES:
- Approach all encounters with guests and team members in an attentive friendly courteous and service-oriented manner
- Maintain regular attendance in compliance with OTH Hotels Resorts standards as required by scheduling which will vary according to the needs of the hotel
- Comply and ensure adherence to Sotherly and OTH Hotels Resorts standards and regulations to encourage safe and efficient hotel operations
- Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR & First Aid
- Assist in creating an environment where team members make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Heads
- As applicable to the hotel assist the General Manager with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager
- Participate in required M.O.D. coverage as scheduled
- Ensure that training in service standards is taking place in each department using the steps to effective training
- Assist the General Manager in recruiting hiring and training for Guest Services based on occupancy
- Assist in creating a positive team-oriented environment that focuses on the guest through employee development and motivation
- Assist the Department Heads or General Manager with maintaining compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and/or weekly inspection of rooms with the Housekeeping Manager and Property Engineer
- Ensure that team members are at all times attentive friendly courteous and efficient in their interactions with guests management and all other team members
- Be familiar with S.O.P.'s in all Operations departments
- Maintain a professional working relationship and promote open lines of communication with managers, team members and other departments.
- Complete required corporate training modules and become certified to train those as required
- Be in the public areas during peak times greeting guests and offering assistance as needed
- Maintain procedures for handling of the hotel safe specifically with regard to security
- Attend all scheduled meetings that take place on the property when you are scheduled
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
401k Retirement Plan
Source: Hospitality Online