Position: Program Assistant, Mobile Crisis Response Team
Program/Department: Integrated Services
Reports To: Clinical Coordinator
Location: Mount Vernon and/or New Rochelle
Hours: 35 hours / Full-time
Salary: $30,000 – $40,000
Position Summary: The Program Assistant will provide a range of administrative and program-related support for The Guidance Center of Westchester’s (TGCW) newly created mobile crisis response teams (MCRTs). The assistant will be a vital member of the MCRT multidisciplinary team comprising of social workers, mental health counselors, peers, and psychiatric provider(s). The program assistant performs a range of tasks to ensure that TGCW’s MCRT provides effective services that are person-centered and utilizes evidence-based assessment and treatment methods.
Responsibilities:
- Provide administrative support to the mobile crisis response team(s).
- Collaborate with mobile crisis response team Clinical Coordinator, social worker(s), mental health counselor(s), peer team members, psychiatric provider, local law enforcement, and the Westchester County Department of Community Mental Health liaison to support the effective operations of the program.
- Answer phone calls from internal callers and external community stakeholders related to the program and participant care.
- Take notes for multidisciplinary team meetings and case conferencing.
- Perform administrative tasks in the electronic health record (EHR).
- Run reports from the EHR and other programs to submit all required reporting related to service levels, quality of care, program and participant outcomes, and financial success.
- Participate in staff training and support the team in the coordination of off-site and on-site trainings/trainers.
Qualifications:
- High School Diploma/GED required. Associates Degree preferred.
- 2 year experience in human services or related field. Internships okay.
- Working knowledge of EHR systems, myEvolv a plus.
- Highly organized with the ability to prioritize effectively.
- Proficient in Microsoft Office 365, with emphasis on Excel, Word, and Outlook.
- Proficient in video conferencing apps i.e., Zoom.
- Ability to interact with people at all levels in a professional manner.
Travel Requirements: Less than ~10%
Physical Requirements: Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the position, which are reviewed in each case.
EEO Statement: The Guidance Center of Westchester (TGCW) is an equal opportunity employer. We value a diverse workforce and an inclusive culture. TGCW encourages applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, and veteran status.
TGCW undertakes affirmative action strategies in its recruitment and employment efforts to assure that persons with disabilities have full opportunities for employment in all positions.
We encourage applicants with disabilities who may need accommodations in the application process to contact: droyal at theguidancecenter.org. Correspondence sent to this email address that is not related to requests for accommodations will not be reviewed. Applicants should follow the instructions above regarding how to apply.
About Us: The Guidance Center of Westchester's mission is to improve the well-being of people of all ages through innovative and effective programs that enable everyone to learn, work, and thrive.
TGCW offers essential and lasting support to those in our communities challenged by mental illness, substance use, poverty, and homelessness. We empower our participants to become active members of their community through education, treatment, housing, rehabilitative and vocational services. Founded in 1942, TGCW is a community-based nonprofit organization helping over 5,000 people each year. TGCW has an annual operating budget of ~$22 million and employs 250 people. We provide services to communities throughout Westchester County, with service sites in Mount Vernon, New Rochelle, Mamaroneck, Yonkers, and Peekskill.
Send Resumes To: Please apply via our website at www.theguidancecenter.org/employment.