Shift Lead (Washington Union Station)

The Halal Guys Shift Lead 

Reports To: General Manager and Management Team

The shift lead position is the first step an hourly team member takes towards becoming a manager. One may not always be leading a shift, but as a certified shift leader, the individual will be expected to always be thinking like a shift LEADER! The individual has been chosen for this position based on their leadership qualities as well as the skills they have shown Management daily. Successful shift leading will directly lead to being eligible to become a manager in THG organization.

Purpose of Position

· Supports the Management team while ensuring all team members perform to the highest standards – 100% performance, 100% of the time at 100% volume of business.

· Assists the Management team with inventory control, food quality, controllable costs, and financial results.

· Shift Leader is accountable for every guest’s complete satisfaction in their dining experience by empowering team members to react positively and by being hospitality focused FIRST in every instance -- while maintaining a constant presence on the floor.

Requirements

Able to work when needed to support the managers, the team and the brand.

Attendance is key. The store must open on time and close when scheduled. When you are scheduled to do either, you are required to be in store like any other manager.

Maintain confidentiality to and with your management team. What is talked about within your management team must be in complete confidence.

Expected to be well versed in the SOP binder, train based on its standards, and be certified on all positions in the store. This includes the team member handbook and shift running.

Create a POSITIVE environment where ALL team members thrive and excel -- which includes YOU!

Food Safety certification with Local Health Department

Responsibilities

· Enriches each Guest’s experience by effectively building relationships on the floor.

· Oversees the entire operations of the restaurant while leading the shift.

· Confidently handles guest’s complaints and service issues with grace and focus…finds solutions. 

· Works on increasing sales… In-Store, Delivery and Catering.

· Shares responsibilities with fellow managers to follow and complete all manager checklists.

· Shares all office administration duties (cash handling, loss prevention, audits, etc.…).

· Able to operate all Revel POS functions and troubleshoot when needed.

· Monitors restaurant equipment and ensures it is kept in good repair.

· Manages labor in store to ensure hourly labor is within parameters to meet budget.

· Monitors food waste and inventory…Resolves ALL food quality issues.

· Directs and follows up with team members to ensure that daily checklists are being completed.

· Leads team in maintaining the highest cleanliness and organization standards.

· Utilizes development journals to OWN the training, cross-training, and development of team.

· Challenges themselves to becoming better EVERY DAY.

· Partners with Managers to recruit, interview, hire, and retain a team of top performers.

· Helps lead the entire team to excel at hospitality, productivity, and performance.

• Able to stand for long periods of time. 

• Able to work on weekends and holidays.