Claims - Litigation Mgmt-Legal Bill Reviewer

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Claims Litigation team is currently seeking a Legal Bill Reviewer in our Worcester, MA or Itasca, IL location. This is a full time, exempt role.

POSITION OVERVIEW:
This position supports Hanover’s electronic billing and legal bill review program, as well as other initiatives to manage the cost of outside legal defense. Responsible for reviewing legal billing on complex cases, including major case and specialty lines of business. Identifies opportunities and works with Claims leaders and adjusters to improve billing outcomes and results.

IN THIS ROLE, YOU WILL:

• Apply legal expertise to review legal billings submitted by retained law firms for reasonableness and compliance with company guidelines.
• Review related claim notes, adjuster file materials, supporting pleadings and other documentation as needed.
• Report results of bill reviews to law firms and claims personnel.
• Engage in regular communication with claims personnel, offering opinions and recommendations regarding case status, budgets, plans of action and the impact to legal billing practices.
• Negotiate and resolve billing issues and conflicts with senior claims personnel and outside attorneys.

WHAT YOU NEED TO APPLY:

• Juris Doctorate degree required
• 7-10 years of litigation-related experience and working knowledge of civil procedure required
• Familiarity with litigation claims process
• Prior legal bill review experience, exposure to electronic billing systems and familiarity with legal billing preferred
• A decision-maker who by assessing the scope of an issue provides options leading to its closure. Determines appropriate actions based on the situation
• High-level negotiation skills
• Demonstrate effective communication, relationship building, and decision making, and conflict resolution
• Creates an environment that encourages, values the opinions of others, and promotes sharing of information and ideas

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.

CAREER DEVELOPMENT:
It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:
We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:
To view our privacy policy and online privacy statement, click here.

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