Customer relationship

CRS / Billing Spec I - OK10LN

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies.

Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

This position is 100% in office in Hartford, CT. There will be an option to work hybrid between 6-12 months from date of hire based on proficiency.

Start Date : April 15, 2024

Training Hours : Monday-Friday

• 8 : 30 am to 5 : 00 pm EST
• Training Time Frame - 9 Weeks

Post Training Hours : Monday-Friday

8 : 30 am to 5 : 00 pm EST

At The Hartford, our compensation philosophy is simple : we pay competitive base salaries and reward performance with a quarterly incentive program.

This role could be a good fit if you :

• Enjoy helping customers over the phone
• Thrive in a fast-paced work environment
• Are able to commit to the training and work schedule
• We are invested in you from Day 1 as an individual and in your career journey. We prioritize supporting your skill development early in your career.

Whether this means growing your career within the business or leveraging your talents across the organization, you can count on your leader to make an investment in your development!

You need to have :

• Three years of relevant work experience in complex customer service, insurance, retail, sales or call center
• High School Diploma or equivalent experience required
• Ability to work in a fast-paced environment while navigating multiple programs and effectively use on-line resources
• Excellent verbal, written and interpersonal communication skills
• Proven ability to think in the gray to solve customer problems where there is no clear or straight forward process / answer

We also prefer but do not require :

• Prior experience interactions with independent insurance agents a plus
• Office experience
• Spanish-English bilingual a plus

The Hartford could be good fit if you if you value organizations that :

• Embrace differences by inspiring inclusion and investing in people
• Encourage people to share their experiences and ideas while building stronger relationships with one another through Employee Resource Groups including virtual chapters
• Positively impact the lives of 10 million people by year-end 2022 by encouraging our workforce to invest their time, talent, and generosity in the communities they live and work in
• Place ethics & integrity above all else; doing the right thing every day
• Reward performance and develop leaders to engage, coach and support staff by utilizing well defined learning and development.

How We Focus on Your Wellbeing :

• This is an in-office position with benefits and programs giving you the opportunity to balance a fulfilling work and personal life
• Medical, Dental, Vision, Life and Disability Insurance. Effective day one.
• 25 days paid time off in your first full year and Paid Holidays

Tuition reimbursement - up to $5,250 (undergraduate) and $6,000 (graduate) for tuition and registration fees for degree programs that support your career development (subject to additional requirements)

Student Loan Paydown Program - eligible to participate after 6 months of service. The Hartford will make a direct contribution of $125 per month - with a lifetime maximum up to $10,000 - as a supplemental payment towards your student loan in order to help you manage the stress of student debt and help you pay down your student loan faster

• Paid volunteer opportunities
• Click on this link to learn more about our comprehensive benefits package and award-winning well-being program : https : / / www.

thehartford.com / careers / benefits

You will benefit from this experience by :

• Working in a high-performance culture - where people are inspired and enabled to be and do their best
• Embarking on a career with an organization committed to supporting the growth and development of our employees, our greatest asset
• Partaking in 9 weeks of paid training

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role.

The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.

The annualized base pay range for this role is :

$40,685 - $61,027

Equal Opportunity Employer / Females / Minorities / Veterans / Disability / Sexual Orientation / Gender Identity or Expression / Religion / Age

Last updated : 2024-03-07