What are the responsibilities and job description for the Customer relationship position at The Hartford?
Customer Relationship Spec II - OK10EN
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies.
Working here means having every opportunity to achieve your goals and to help others accomplish theirs, too. Join our team as we help shape the future.
As a Customer Relationship Specialist I or II in our Global Specialty Division you will provide support to Underwriting and Underwriting Ops Teams.
WORK ARRANGEMENTS : This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (San Antonio, TX, Hartford, CT, Lake Mary, FL, Charlotte, NC, Scottsdale, AZ, Naperville, IL, New York, NY or Danbury, CT) will have the expectation of working in an office 3 days a week (Tuesday through Thursday).
Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.
RESPONSIBILITIES :
- Candidate is responsible for completing renewal processes such as :
- Prep renewal files at the OSC Renewal Review step; including all necessary reports before sending to the underwriting team
- Handle renewal notices within compliance guidelines for all products based on underwriting direction.
- Able to complete clearance on broker submissions for new and renewal business.
- Use judgment to identify when declinations are necessary based on thorough system search and understanding specific business rules for each product.
- Enter pertinent information from broker submissions into electronic files for each perspective policy.
- Work with operations team members to complete any underwriter requests.
- Maintain appropriate volume and accuracy standards; use judgment to prioritize established workflows and functions.
- Accountable for training new and existing hires on departmental processes.
- Additional projects as dictated by the business.
QUALIFICATIONS :
- High school graduate or equivalent certification. 4-year college degree preferred
- Acceptable performance on pre-employment assessment tools
- Professional demeanor
- Able to professionally and effectively communicate amongst all levels of organization.
- Candidate possesses reliability when new business needs arise and is flexible to take on additional responsibility.
- Capable of producing adequate work volumes, resulting in quality product due to strong time management and prioritization skills.
- INTERNET REQUIREMENTS : For full-time, occasional, part-time, or remote positions : (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite;
- 2) Internet provider supplied modem / router / gateway is hardwired to the Hartford issued computer with an ethernet cable;
and (3) minimum upload / download speeds of 10Mbps / 100 Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit from your personal computer.
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role.
The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.
The annualized base pay range for this role is :
$40,685 - $61,027
Equal Opportunity Employer / Females / Minorities / Veterans / Disability / Sexual Orientation / Gender Identity or Expression / Religion / Age
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Last updated : 2024-06-27
Salary : $40,685 - $61,027
