Processing specialist

Service Specialist - UJ10HN

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies.

Working here means having every opportunity to achieve your goals and to help others accomplish theirs, too. Join our team as we help shape the future.

The Bond Processing Service Specialist works to execute and process bond business transactions. The primary duties of this role is to set up and maintain submission, surety, account, and agency files and establish appropriate file documentation.

The Specialist provides service support to assist both regional and home office counterparts in production and maintenance of surety business.

Responsibilities :

• Use surety systems to process new business, endorsement, and renewal transactions
• Work with internal teams on billing issues, cancellations, etc.
• Monitor work inventories and queues
• Distribute work according to level of authority / line of business
• Set up files for hand off to underwriting teams
• Monitor work queues and sets up electronic files
• Maintain surety account electronic files
• Assist agents to service surety business
• Follow up with underwriters and underwriting assistants on surety submissions
• Complete necessary documentation / requests for agency service and setup
• Cultivate customer and producer relationships to promote surety products and services

Qualifications :

• Minimum of 2 years of business experience, preferably in an insurance or financial services environment
• Candidates to reside in Eastern Time Zone Preferred
• Surety bond or insurance service preferred
• Ability to process transactions within appropriate systems with a high level of accuracy
• Strong written and verbal communication skills
• Ability to effectively interact with internal team members and outside business partners such as a representative from an agent or broker's office
• Detail oriented
• Strong organizational skills
• Ability to prioritize and effectively multi-task
• Strong motivation to consistently deliver prescribed services and tasks associated with responsibilities
• Flexibility and teamwork required
• Excellent computer skills in Microsoft Office and ability to learn internal systems
• Training or experience in administrative functions or customer service
• Ability to write effective business communication
• This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Lake Mary Fl, Hartford CT, Morristown NJ ) will have the expectation of working in an office 3 days a week (Tuesday through Thursday).

• For full-time, occasional, or remote positions : (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wifi, Hotspots, Fiber without a modem and Satellite;
• 2) Internet provider supplied modem / router / gateway is hardwired to the Hartford issued computer with an ethernet cable;

and (3) minimum upload / download speeds of 75MB download / 10MB upload will be required. To confirm whether your Internet system has sufficient speeds, please visit from your personal computer.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role.

The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.

The annualized base pay range for this role is :

$40,685 - $61,027

Equal Opportunity Employer / Females / Minorities / Veterans / Disability / Sexual Orientation / Gender Identity or Expression / Religion / Age

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Last updated : 2024-02-27