Hotel Concierge

Hotel Concierge

Our Mission

The Hermitage Hotel, rich in history and tradition, is committed to exceptional hospitality and highly personalized service.

Our values driven culture is committed to Excellence, Accountability, Integrity, Teamwork, Tradition and Community.

Perks *subject to employment status

· Affordable and comprehensive health insurance which can be extended to include a spouse, children, or an unmarried domestic partner

· Affordable dental and vision insurance

· Company provided life insurance

· 401k with current match of 3% annually

· Complimentary telehealth access

· Access to customizable and comprehensive pet insurance

· Access to mental/behavioral health services

· Complimentary meals in the employee cafeteria

· Subsidized on-site parking

· PTO starting at 15 days/year and increasing with tenure up to 30 days/year

· Ongoing education support including industry training and certifications

· Generous employee discounts in the retail and restaurant

· Friends & Family hotel rates

· Special employee hotel rate

Skills & Requirements

· This is an on-site position in Nashville, TN

· Previous hotel guest services experience

· Strong knowledge of Nashville area: attractions, restaurants, events

· Communicate clearly and professionally verbally and written; English

· Flexible schedule

Duties:

· Greet and welcome hotel guests

· Provide local information to guests in a professional and genuine manner

· Assist in procuring access to local tours and events for the guests

· Provide thoughtful and personalized service

· Maintain a positive and engaging demeanor

· Answer guest questions and inquiries; in person, phone and email

· Maintain strong property knowledge; promoting in house offerings to the guests

· Work closely with other departments to create amazing guest experiences

· Other duties as assigned by supervisor

It is Company policy to comply with the Americans with Disabilities Act, including by providing reasonable accommodations that do not constitute an undue hardship on the Company. Employees or applicants should direct requests for accommodation to Director of Human Resources. The Hermitage Hotel is an equal opportunities employer.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Experience:

• Hotel: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person