Front Office - Concierge - Full Time

Position Summary The concierge’s focus will be handling the daily requests of guests such as reserving restaurants/tours/car transfers along with providing guidance for local attractions, shows, and places of interest. The concierge is to work hand in hand with the guest relations team in aiding guest’s pre-arrival requests and trip planning. Additional responsibilities will include aiding and training the front desk and bell team along with providing assistance for the sales and executive teams. Essential Duties and Responsibilities • Act as hotel ambassador during all interactions with guests, vendors and staff • Be an expert of information regarding the general local area • Have an in-depth knowledge of local attractions, restaurants, events, store, shops and service • Maintain an active contact list of people who can help facilitate executing guests requests • Deliver excellent customer service in an efficient manner while acknowledging and greeting guests • Helps identify VIP clients and assists with arrival process • Acting ambassador for all F&B outlets on property • Aid the sales and executive team as needed • Answer telephone in a professional manner; promptly follow through on any guest needs or requests • Communicate thoroughly and professionally with all departments regarding guest needs and requests • Maintain accurate knowledge of all property offerings, hours of operation and in-house events • Conduct self in a professional manner with the awareness that all actions and communications are within guest view • Maintain cleanliness of concierge desk and Lobby area.  • Ensure work area is orderly and properly stocked • Complete assigned duties within each shift Maintain high level of confidentiality with all guest information • Maintain appearance and uniform standards • Develop and maintain positive communication and teamwork with all co-workers and supervisors; communicate thoroughly and professionally with all department s regarding guest needs and requests.  • Handle all guest service issues in an immediate and professional manner; • Follow all policies and procedures put forth by the Hotel • Other duties as assigned. Knowledge and Skills • Expansive knowledge of Los Angeles and its local attractions, restaurants, events, store, shops and service • Knowledgeable of surrounding areas • Must excel in customer service  • Strong verbal and written communication skills • Previous experience with OPERA PMS and Alice systems preferred • Must be computer literate and social media savy Education and Work Experience • High school diploma or equivalent education required (GED);  • Previous hospitality industry experience required • Previous concierge experience preferred

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