What are the responsibilities and job description for the Measure Specialist, Flooring position at The Home Depot?
Position Purpose:
The Measure Specialist, Flooring travels to customers homes to perform in-home flooring measurements. The Measure Specialist is directly responsible for providing a positive customer experience, enter accurate measurements and transmitting measurements by a measurement tablet. The Measure Specialist's role works independently in the field and provides quality professional customer service that consistently meets or exceeds Company standards of excellence customer service. This position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers to complete in-home flooring measurements and coordinating with the Home Depot Measurement Services Center.
Major Tasks, Responsibilities and Key Responsibilities:
The Measure Specialist, Flooring travels to customers homes to perform in-home flooring measurements. The Measure Specialist is directly responsible for providing a positive customer experience, enter accurate measurements and transmitting measurements by a measurement tablet. The Measure Specialist's role works independently in the field and provides quality professional customer service that consistently meets or exceeds Company standards of excellence customer service. This position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers to complete in-home flooring measurements and coordinating with the Home Depot Measurement Services Center.
Major Tasks, Responsibilities and Key Responsibilities:
- 90% Customer Service - Providing customer service by assessing customer needs and conducting in-home flooring measurements.
- 10% Drawing Review - Review and edit of floor drawings in the measurement tablet
- This Position typically reports to Assistant Market Manager
- This Position has 0 Direct Reports
- Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion including but not limited to lifting, bending, squatting within the customer's home.
Minimum Qualifications:
Preferred Experience:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Experience:
- Previous customer service, retail, flooring knowledge (carpet, tile, wood, vinyl, laminate etc.), flooring installer, flooring estimator or home improvement experience is a plus but not required.
- Most of the time is spent in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- Skilled at consistently providing outstanding customer service, following through on responsibilities to customers and recovering from any errors made.
- Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands and a fast-paced environment.
- Demonstrated ability to effectively communicate with customers.
- Ability to set priorities, plan and coordinate work activities and obtain and manage resources so that work objectives are accomplished on time.
- Associates must have strong computer skills
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