Position Purpose:
The Pro Project Specialist is responsible for assisting customers with the sales process for complex projects. This includes product selection, necessary measurements, coordinating with PARs and PAEs for transactions, and any necessary post-sale support. The Pro Project Specialist will support Customers and PARs for Product Selection, leveraging product offerings in the FDC and DFC network as our primary assortment. They need to understand the Customer's project budget and environment needs to make the correct product recommendations. The Pro Project Specialist will also coordinate with relevant Merchants to find solutions to customers needs that cannot be met with local assortment. The Project Specialist may also coordinate with central support resources such as Design Connect & Virtual Millwork Apron to obtain technical information and complete designs. The PPS will focus on Flooring, Kitchen/Bath, and Millwork.
Major Tasks, Responsibilities & Key Accountabilities:
50% Measurement & Quoting - Following Product Selection, the PPS will work with Design Connect, PAEs, Virtual Millwork Apron, and Merchandising to build specific quotes for one more products at the request of the customer This will include working with Design Connect to complete Kitchen Design Projects When necessary, the PPS will work with the Merchandising team to find solutions to the customers product needs, including Special Order, Custom Quotes, and Direct from Supplier solutions
25% Product Selection - The PPS will interface directly with customers on product selection, measurements, and post-sale support Customer engagements will be requested by the PAR on an as-needed basis In these engagements, the PPS will help customers find the right product fit for budget, durability, and decor The PPS will need firsthand knowledge of what is available in the local market as well as Special Order options The PPS will also leverage local Supplier resources to obtain necessary product information Measurements will be required at times to complete the quoting process
25% Sales Support - The PPS will be a support resource for all PARs to for Product Knowledge, Supplier Engagement, and Post Sale Support across complex categories
Nature and Scope:
This Position reports to Regional Pro Sales Manager
This Position has 0 Direct Reports
Environmental Job Requirements:
Environment:
4. Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
Travel:
Typically requires overnight travel 20% to 50% of the time.
Additional Environmental Job Requirements:
Standard Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience:
4 years
Certifications & Licenses:
Physical Requirements:
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
Additional Qualifications:
Preferred Qualifications:
- Demonstrated ability to collaborate and work effectively with cross-functional teams
- Excellent written and verbal communication skills
- Construction/home improvement industry experience.
- Prior experience managing residential home improvement install projects.
- Strong time management and organizational skills.
- Problem solving and multi-tasking skills.
Knowledge, Skills, Abilities and Competencies:
- Business Insights
- Collaborates
- Optimizes Work Processes
- Situational Adaptability
- Balances Stakeholders
- Drives Results
- Resourcefulness