Senior Director of Clinical Services

The Home for Little Wanderers is seeking a Director of Clinical Services. It will include oversight and leadership of the Child and Family Counseling Center (CFCC). In addition, they will provide clinical supervision and oversee clinical operations.

The position includes responsibility for serving as a catalyst for healthy work culture and increased clinician engagement. They will be looked to model and encourage open discussion and solution-focused brainstorming and maintain daily focus on client and clinician experience through customer service conversations, staff meeting, and supervision. In the role they will maintain steady growth in productivity and efficiency of expenses to achieve fiscal goals and will insure licensing compliance.

How You'll Be Making a Difference

• Supervise and evaluate assigned clinic leadership.
• Provide individual and group supervision and provide on-going guidance and training to clinical staff.
• Oversee the intake and discharge process through collaboration with centralized intake team and implement efficiencies where needed.
• Oversee the utilization review process. Ensure quality assurance standards are met (treatment planning, record keeping and documentation).
• Monitor the treatment of high acuity clients and ensure high fidelity coordination of care. Participate in utilization review and lead clinical consultation teams. Identify opportunities to improve client care, clinical integrity, and service effectiveness.
• Monitor clinician productivity and appropriate caseload to meet established targets.
• Oversee investigations conducted by internal and external agencies (i.e., payor audits).
• Provide mentoring to support the professional growth of emerging leaders at CFCC.
• Hold clinicians and leadership compassionately accountable for meeting performance expectations to motivate and inspire ongoing success. Implement Performance Coaching, Performance Improvement Plans, and other strategies to address Performance Struggles.
• Implement program and activities for regular staff acknowledgement (best practice clinical interventions, client-focused outcome measures, teamwork, productivity, etc.)
• Facilitate 1:1 conversation with clinicians and leadership to review productivity, caseload, and clinical documentation as required.
• Participate in program planning, development, and other management functions as required.
• Participate in EHR workgroup meetings to ensure strong telehealth technology solutions that are user-friendly, client-centered, and cost-effective (including patient portal and electronic invoicing/payments).
• Interact with the administrative professionals, clinicians, 3^rd party billing partners, and other disciplines to ensure the efficient delivery of services and coordination of the claims process.
• Ensure compliance with DPH regulatory and licensing standards.
• Collaborate with community partners (BPS, DMH, and DPH) and cultivate new ones.
• Oversee intern placement and relationships with colleges and universities.
• Oversee monthly clinical workshops; assess ongoing need for in-service training opportunities.
• Participate in crisis prevention and intervention as needed.
• Provide 24 hour on-call support and provide rotating coverage to assure 24/7 on call program(s) support
• May provide direct care and/or services to clients and families in the program(s)
• Performs other duties as assigned

Qualifications

• Master's degree in social work, mental health, or related discipline plus independent licensure (LICSW, LMHC, LMFT) and 2 years clinical leadership experience required.
• 5 years program specific clinical experience
• Knowledge of children with complex psychiatric illnesses
• Minimum of three years' experience in leadership and management.
• Knowledge and understanding of DPH OP Mental Health licensing standards and ability to incorporate said standards into clinical practice and clinic culture.
• Ability to thrive in a fast-paced performance-based environment.
• Strong working knowledge of computers, electronic health records and data collection.
• Computer literate including Microsoft Office and Internet Explorer with the ability to learn new software applications

Valuing Diversity

We are committed to excellence in diversity, equity, and inclusion, while simultaneously creating a culture that supports those values. We believe the differences we bring enhance our ability to provide exceptional service and care to diverse children, families, and communities. Moreover, diversity, equity, inclusion, and belonging align with our values and our mission to help vulnerable children and their families build permanent, positive change.

When you join The Home for Little Wanderers, you join a team of professionals dedicated to creating better, brighter futures for kids.

For over 200 years, The Home for Little Wanderers has helped build stable lives and hopeful tomorrows for vulnerable children and their families. Our 25 community-based and residential programs serve thousands of at-risk youths from birth to age 26. Many of these children have experienced abuse, neglect, trauma, or a disrupted family life. As the oldest child welfare agency in the US, we provide them with safe surroundings, permanent loving relationships, and a secure path toward a better, brighter future. To learn more about the incredible impact our employees have on the lives of children and families, click here: https://www.youtube.com/watch?v=DXedSArtYbg

What The Home Can Offer You

In addition to the chance to make a lasting impact on the lives of countless youth, The Home for Little Wanderers offers competitive salaries and a comprehensive benefits package including:

• Generous time off including up to 20 days per year for new full-time employees, plus 11 holidays, 5 sick days, and 2 personal days
• Health and Dental Insurance that is effective immediately upon hire
• Extensive training to new staff
• Tuition reimbursement of up to $2,400 per fiscal year
• 403(b) Retirement Plan with employer match
• Employer paid Long-term and Short-term Disability Insurance, plus Basic Life and AD&D Insurance
• And more!