Job Description
The Humane Society for Greater Savannah is looking for one Adoption Center Front Desk Coordinator to join our team. This is a part-time position (30 hours) with a 5 day work week Tuesday through Saturday, PTO & group health insurance.
HSGS is a private, non-profit, no-kill animal welfare organization in Savannah, GA. Each year, HSGS finds homes for 2,500 animals and performs 9,000 spay/neuter surgeries at our clinic Pet Fix Savannah.
Position Summary
Responsible for managing operations of the adoption center front desk, maintaining complete and accurate adoption records of shelter animals, and providing an excellent customer experience for people and their pets. This position requires strong customer service skills, and the ability to maintain professionalism in high stress situations.
Responsibilities
- Greets visitors and customers entering the adoption center lobby and provides information about adoptable pets upon request.
- Ensures complete and accurate adoption and location records in shelter software for all shelter animals.
- Processes adoption paperwork and holds for all shelter animals.
- Communicates with medical staff to ensure proper medications are sent home with adopted pets and medical records are up to date prior to adoption.
- Answers phones, returns messages, and forwards messages to appropriate staff in a timely manner.
- Assists with monetary donations and donation receipts.
- Assists with animal handling as needed or assigned.
Knowledge, Skills, and Abilities
- Must be able to learn basic veterinary and animal care concepts.
- Will be asked to communicate with the public on a daily basis in a helpful, enthusiastic, and professional manner.
- Must be able to work standing or sitting for 10 or more hours.
- Must be able to lift and carry up to 50 pounds repeatedly throughout the day with help.
- Technical proficiency with PC platforms, as well as Microsoft Office, Pet Point (will be trained) and Outlook.
- Must have spectacular attention to detail and the ability to understand the nuances of a complicated customer situation.
- Must be able to answer phone calls and respond to emails in a timely manner.
Qualifications
- Two or more years experience in a customer service role.
- Animal welfare or veterinary clinic experience is preferred but not required.
- Candidate should be highly detail oriented, motivated, excellent multi-tasker, possess excellent customer service skills, and should be an enthusiastic self-starter with a professional attitude.
Work Authorization
- This position requires the ability to pass a drug screen before hiring.
We are looking forward to hearing from you.