Experience and Retail Coordinator

A Central Coast legend reborn. From its earliest incarnation in 1886 as a popular stagecoach stop during California’s Gold Rush, to its years as a surreptitious hangout through Prohibition, The Inn at Mattei’s Tavern has long held a fabled place in Central Coast lore. Revered and raucously enjoyed for generations, the beloved landmark is the definitive luxury destination in the Santa Ynez Valley.

The Experience & Retail Coordinator provides exceptional service and a warm welcome to all guests who participate in unique experiences offered by The Inn at Mattei's Tavern and who shop in the General Store on property. This position is responsible for setup, execution and follow through of all guest experiences at The Inn at Mattei’s Tavern. This position is also responsible for the day-to-day retail operations of our General Store. The ideal candidate will have strong project management skills, experience in event execution, and a passion for creating memorable interactions for guests and team members alike.

• Partner with the Experience Curator and participate in the execution of the event and/or programming. Participation includes the set up, tear down and facilitation of the experience itself where applicable. Ensuring that Operations have all tools needed to execute an experience or program with ease and success.
• Partner with Rooms & Food & Beverage division heads to set up specialty amenities for guests
• Conduct bi-monthly inventory on OS&E and products for experiences & retail items in the General Store. Placing orders as needed.
• Analyze retail sales and distribute monthly reports amongst the leadership team.
• Partner with our retail curation consultant to maintain store merchandising.
• Assist Experience Curator, Marketing, and Operations team in executing retail pop-up events
• Create a narrative around each experience, retail products, Mattei’s Tavern and the Santa Ynez Valley history.
• Establish relationships with local partners and vendors to enhance our unique brand story through experiences and retail.
• Drive sales through engagement of customers, suggestive selling, and sharing product knowledge.
• Participate in training programs and facilitate special touches that inspire the team and highlight our Soul of the Place. Educate property-wide teams and ensure they can confidently engage guests and promote the unique experiences. Maintain cooperative relationships and open lines of communication with leaders of operational departments to ensure concept execution of programming and product offerings.
• Identify opportunities to further improve, customize, or personalize a guest's experience based on guest feedback and strategic opportunities. Identify processes to further deepen being experience led at the property level and at the Auberge Resorts Collection brand.
• Maintain confidentiality and security of specified resort information, member information, correspondence, reports and files.

• A genuine affinity for interacting with guests and team members alike
• Ability to handle multiple tasks at the same time seamlessly including operating computer systems, internal guest requests and outgoing guest communication
• Ability to work cohesively with other departments and individuals as part of a team
• Ability to think critically and solve problems as they arise
• Ability to be a clear thinker and remain calm under pressure
• Ability to maintain confidentiality of guest information and designated resort data.
• Basic computer knowledge
• Able to work on a flexible schedule, including weekends and holidays, according to department needs
• Ability to creatively execute programs that bring the property identity to life from initiation to execution; adapt and revise plans as developments necessitate in real time by providing feedback to Experience Manager.
• Extensive breadth and depth of knowledge as relates to The Inn at Mattei’s Tavern, and the local area.
• Ability to take on new responsibilities and roles as the position demands, both administratively and operationally.

Preferred Qualifications:

• Minimum 2 years in high-standard guest service experience, preferably in hospitality.
• The ideal candidate will demonstrate success with developing and executing personalized services: possibly including coordinating events and activities, catering, retail, and/or interior design.
• Proficiency in Gmail and G Suite
• Proficiency in Property Management Systems

$22.66/Hour

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Railway Jonata LLC is an Equal Opportunity Employer, M/F/D/V. Railway Jonata LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Railway Jonata LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.